Senior Field Service Technician - Company Vehicle & Training

Documation, Inc.; Arlington (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Company vehicle

Paid holidays

Generous PTO

Company-paid life and disability insurance

Ongoing technical training

Career advancement opportunities

Job summary

Documation, Inc. is seeking a Master Service Technician in Arlington, Texas. This pivotal position requires expertise in troubleshooting and maintaining a diverse array of office products. Responsibilities include maximizing equipment uptime and ensuring customer satisfaction through efficient repairs and preventative measures.

Eligible candidates should possess at least 5 years of experience in a technician role, along with strong technical skills and excellent communication abilities. The role offers a range of benefits including competitive pay, a company vehicle, and opportunities for technical training.

Qualifications

• 5+ years at an Associate or Entry Level Technician position preferred.
• Experience working on Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred.
• A+ / N+ Certification desired.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair.
• Assist with the development of AEs assigned to the Field Service Team.
• Manage the utilization of assets and resources for financial results.
• Analyze customer needs and influence sales volume growth.
• Communicate courteously and professionally.
• Complete all administrative aspects of the job on-time and error-free.
• Provide accurate feedback with call close information.
• Perform other activities that support DOCUmation.

Skills

Technical knowledge/skills

Customer service orientation

Analysis (problem identification)

Attention to Detail

Planning and organizing (work management)

Teamwork (cooperation)

Communications – verbal and written

Business skills

Education

High School Diploma or GED

AA Degree or equivalent technical training

Tools

Xerox copiers/printers

Ricoh copiers/printers

Konica-Minolta copiers/printers

Riso Copiers/Printers

Job description

Documation, Inc. is seeking a Master Service Technician in Arlington, Texas. This pivotal position requires expertise in troubleshooting and maintaining a diverse array of office products. Responsibilities include maximizing equipment uptime and ensuring customer satisfaction through efficient repairs and preventative measures.

Eligible candidates should possess at least 5 years of experience in a technician role, along with strong technical skills and excellent communication abilities. The role offers a range of benefits including competitive pay, a company vehicle, and opportunities for technical training.