Master Field Service Technician - Vehicle, PTO & Training

DOCUmation; Tyler (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Phone provided

Paid holidays

Generous PTO

Life and disability insurance

Ongoing technical training

Career advancement

Job summary

DOCUmation in Tyler, Texas is seeking a Master Service Technician to handle the full range of service and repair responsibilities for office equipment. The role demands a high degree of troubleshooting and the ability to maintain high customer satisfaction, with travel in the field and a non-exempt hourly status.

You will lead maintenance, provide technical support to the Field Service Team, analyze customer needs, and work with sales and management to maximize uptime and profitability.

Qualifications

• High school diploma or GED required; AA or technical training preferred.
• Experience on Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred.
• Xerox Production training completed.
• A+ or N+ certification desired.
• Six manufacturer training classes completed; PA rating may exceed requirements.

Responsibilities

• Maximize equipment uptime by timely repair and customer training.
• Support Field Service Team with technical assistance and knowledge sharing.
• Manage assets and resources to meet financial targets and customer value.
• Identify business opportunities from customer needs to drive sales growth.
• Communicate professionally with customers, field service, sales, and management.
• Complete administrative tasks accurately and on time.
• Provide feedback with call-close data, parts usage and meter readings.
• Perform other duties to support DOCUmation and the service organization.

Skills

5+ years field service experience

Technical knowledge

Analysis

Attention to detail

Customer service orientation

Business skills

Verbal & written communications

Planning & organizing

Teamwork

Work quality standards

Follow-up

Education

High School Diploma or GED

AA Degree or technical training

Xerox Production training

A+ / N+ Certification

6 Manufacturer Training Classes

PA Rating / exceeds requirements

Tools

Xerox Copiers/Printers

Ricoh Copiers/Printers

Konica-Minolta Copiers/Printers

Riso Copiers/Printers

Job description

DOCUmation in Tyler, Texas is seeking a Master Service Technician to handle the full range of service and repair responsibilities for office equipment. The role demands a high degree of troubleshooting and the ability to maintain high customer satisfaction, with travel in the field and a non-exempt hourly status.

You will lead maintenance, provide technical support to the Field Service Team, analyze customer needs, and work with sales and management to maximize uptime and profitability.