Field Service Master Technician Equipment & Solutions Expert

Ubeo, Llc; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Company Paid Health Reimbursement

Company paid life insurance

Flexible Spending and Health Savings Accounts

Pet Insurance

Pre-paid legal coverage

401(K) Plan with Match

Generous vacation and sick leave

Job summary

A technology service provider in Austin, TX is seeking a Field Service Master Production Technician. This master-level position involves troubleshooting a full range of products and ensuring high customer satisfaction. Candidates need to have a strong technical background, relevant industry experience, and complete certifications. The job includes repairing office equipment and maximizing equipment uptime, while also promoting sales through customer interaction. Competitive benefits are offered, ensuring a rewarding work environment.

Qualifications

• A+ Certification or equivalent experience is required.
• Candidate must have 5+ years of experience in the industry.
• Production experience is preferred.
• Successful completion of 6 Manufacturer Training Classes is necessary.
• An Associate Degree or equivalent technical training is required.

Responsibilities

• Maximize equipment up-time through timely and effective repairs.
• Provide customer training to ensure high satisfaction levels.
• Manage assets and resources to achieve financial results.
• Analyze customer needs to identify business opportunities.
• Communicate professionally with customers and team members.
• Complete administrative tasks accurately and on time.
• Provide feedback on call close information.
• Support the service organization in various activities.

Skills

Technical knowledge/skills

Analysis (problem identification)

Attention to Detail

Business skills

Communications - verbal and written

Planning and organizing

Teamwork (cooperation)

Follow-up

Education

High School or GED

Associate Degree or equivalent technical training

A+ Certification (or equivalent experience)

6 Manufacturer Training Classes

5+ years industry experience

Production experience preferred

Job description

A technology service provider in Austin, TX is seeking a Field Service Master Production Technician. This master-level position involves troubleshooting a full range of products and ensuring high customer satisfaction. Candidates need to have a strong technical background, relevant industry experience, and complete certifications. The job includes repairing office equipment and maximizing equipment uptime, while also promoting sales through customer interaction. Competitive benefits are offered, ensuring a rewarding work environment.