Master Service Technician

Documation, Inc.; Arlington (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Company vehicle

Paid holidays

Generous PTO

Company-paid life and disability insurance

Ongoing technical training

Career advancement opportunities

Job summary

Documation, Inc. is seeking a Master Service Technician in Arlington, Texas. This pivotal position requires expertise in troubleshooting and maintaining a diverse array of office products. Responsibilities include maximizing equipment uptime and ensuring customer satisfaction through efficient repairs and preventative measures.

Eligible candidates should possess at least 5 years of experience in a technician role, along with strong technical skills and excellent communication abilities. The role offers a range of benefits including competitive pay, a company vehicle, and opportunities for technical training.

Qualifications

• 5+ years at an Associate or Entry Level Technician position preferred.
• Experience working on Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred.
• A+ / N+ Certification desired.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair.
• Assist with the development of AEs assigned to the Field Service Team.
• Manage the utilization of assets and resources for financial results.
• Analyze customer needs and influence sales volume growth.
• Communicate courteously and professionally.
• Complete all administrative aspects of the job on-time and error-free.
• Provide accurate feedback with call close information.
• Perform other activities that support DOCUmation.

Skills

Technical knowledge/skills

Customer service orientation

Analysis (problem identification)

Attention to Detail

Planning and organizing (work management)

Teamwork (cooperation)

Communications – verbal and written

Business skills

Education

High School Diploma or GED

AA Degree or equivalent technical training

Tools

Xerox copiers/printers

Ricoh copiers/printers

Konica-Minolta copiers/printers

Riso Copiers/Printers

Job description

Job Category: Service Tech

Requisition Number: MASTE001525

Position: Master Service Technician

Department: Service

Reports To: Field Service Manager

Salary grade: DOE

FLSA Status: Full Time / Non-Exempt / Hourly

Location: DFW

Locations

Showing 1 location

This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.

Team members in this position enjoy competitive pay, bonus opportunities, a company vehicle with direct home-to-customer travel, a company phone, paid holidays, generous PTO, company-paid life and disability insurance, ongoing technical training, and opportunities for career advancement with an established Texas company.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
• Complete all administrative aspects of the job on-time and error-free.
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
• Perform other activities that support DOCUmation and our service organization.

Experience & Required Skills

• 5+ years at an Associate or Entry Level Technician position preferred
• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Business skills
• Communications – verbal and written
• Planning and organizing (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Follow-up

Education & Certification

• Minimum: High School Diploma or GED; AA Degree or equivalent technical training
• Experience working on Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred
• Xerox Production training
• A+ / N+ Certification desired
• 6 Manufacture Training Classes
• PA Rating / exceeds requirements

Physical Requirements

• Ability to lift 50 pounds and transport equipment parts and boxes

Special Requirements

• Must have a valid Driver’s License and a clean driving record.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.