Senior Field Service Technician

-; Houston (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

ABB is seeking a Senior Field Service Technician to support Demand Field Service in Process Automation Energy Industries. Located near Houston, TX, the role involves providing site service, troubleshooting DCS systems, and maintaining customer relationships. The ideal candidate will have a strong background in electrical, chemical, or mechanical disciplines with at least 5 years of experience. Join a dynamic team committed to delivering quality and efficient solutions.

Qualifications

• Minimum of 5 years experience in relevant fields.
• Good knowledge of DCS systems maintenance and configuration.
• Fluent English speaker with a valid driver’s license.

Responsibilities

• Perform services according to ABB standards as a technical point of contact.
• Troubleshoot hardware and software issues of the distributed control system.
• Provide site service to ensure safe and efficient plant operation.

Skills

Electrical

Chemical

Mechanical

Computer Science

Automation

Process Control

Networking

Cybersecurity

Education

Associate Level

Tools

ABB 800xA/AC800M DCS

Job description

Senior Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Reporting Line

Regional Service Manager - South

Role and Responsibilities

As a Senior Demand Field Service Technician, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Your duties include performing services according to ABB standards, working closely with customers and ABB teams as the technical point of contact, and delivering quality service. Located near Houston, TX or Baton Rouge, LA, you will work independently and as part of a team, based on customer and contract requirements. The work model is: #LI - Remote.

You will contribute to the Process Automation Energy Industries Division, mainly accountable for:

1. Providing site service to ensure safe and efficient plant operation using ABB 800xA/AC800M Distributed Control System.
2. Handling periodic, routine, preventive maintenance, and shutdown support, with additional support from ABB Technical and Advanced Services where applicable.
3. Troubleshooting hardware and software issues of the distributed control system and managing technical support requests to optimize system performance.
4. Maintaining the customer database by logging each call and support provided.
5. Suggesting ABB solutions to improve system performance and expand service scope.
6. Communicating effectively with site stakeholders to meet or exceed service expectations.
7. Responding to customer inquiries promptly and accurately, and following up to ensure effectiveness of technical advice.
8. Supporting hardware and software upgrades, system modifications, and additions, both online and offline.

Team Dynamics

You will join a dynamic, talented, high-performing team where you can thrive.

Qualifications

• Associate Level desired; minimum of 5 years experience in Electrical, Chemical, Mechanical, Computer Science, Automation, or Process Control, or a combination of education and experience.
• Good knowledge of Microsoft, networking, cybersecurity, and ABB 800xA/AC800M DCS is a plus.
• Experience with DCS Systems maintenance, configuration, and process control. Candidates will serve customers in the South Region. ABB relocation assistance available.
• Travel required – 80%.
• Fluent English speaker with a valid driver’s license.
• Legal work authorization for employment in the US.

About Us

The Energy Industries Division supports sectors like hydrocarbons, chemicals, pharmaceuticals, power, and water, focusing on automation, digitalization, and electrification to aid decarbonization and energy transition. With over 50 years of expertise, the division delivers solutions to improve efficiency, reduce costs, and minimize waste. We value diversity and encourage you to apply and learn more at www.abb.com.

ABB is an Equal Employment Opportunity and Affirmative Action employer, welcoming applicants regardless of gender, race, age, religion, disability, veteran status, or other protected characteristics. For more information on your rights, visit EEOC Rights. For accommodations, contact ABB HR at 1-888-694-7762 or [e-mail].