Senior Field Service Technician

ABB Ventures; Baton Rouge (LA); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the energy sector is seeking a Senior Field Service Technician to join their team in Baton Rouge. This role involves providing site service, troubleshooting control systems, and ensuring efficient plant operations. Candidates should have a strong background in relevant fields and excellent communication skills. Join us to make a difference in the energy transition initiatives.

Qualifications

• Minimum 5 years of experience in relevant fields.
• Fluent English and valid driver’s license required.
• Legal work authorization in the US required.

Responsibilities

• Provide site service to ensure safe and efficient plant operation.
• Troubleshoot hardware and software issues of distributed control systems.
• Communicate effectively with site stakeholders.

Skills

Troubleshooting

Communication

Customer Service

Education

Associate level in Electrical, Chemical, Mechanical, Computer Science, Automation, or Process Control

Tools

ABB 800xA/AC800M DCS

Microsoft

Networking

Cybersecurity

Job description

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At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade 14.

This position reports to: Regional Service Manager - South.

Your role and responsibilities

In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Senior Demand Field Service Technicians perform service in accordance with ABB standard processes, quality standards, and safety guidelines. You will work closely with customers and other ABB teams, acting as the technical point of contact while delivering quality service. As a Senior Demand Field Service Technician near Houston, TX or Baton Rouge, LA, you will be required to work independently and as part of a team based on customer and contract requirements. The work model for this role is remote, contributing to the Process Automation Energy Industries Division in Houston, TX or Baton Rouge, LA.

• Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA/AC800M Distributed Control System.
• Handle all periodic, routine, preventive maintenance, and shutdown support (additional support from ABB Technical and Advanced Services available as needed).
• Troubleshoot hardware and software issues of distributed control systems and manage technical support requests to optimize system performance.
• Maintain customer database by logging calls and support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-added services.
• Communicate effectively with all site stakeholders to meet or exceed expectations.
• Respond to customer inquiries with accuracy and timeliness, maintaining a follow-up system to ensure effectiveness of technical advice.
• Support projects involving hardware/software upgrades, system modifications, and additions, both online and offline.

Qualifications for the Role

• Associate level desired; minimum 5 years of experience in Electrical, Chemical, Mechanical, Computer Science, Automation, or Process Control, or a combination of education and experience.
• Knowledge of Microsoft, networking, cybersecurity, and ABB 800xA/AC800M DCS is a plus.
• Experience with DCS systems maintenance, configuration, and process control.
• Travel required - 80%.
• Fluent English and a valid driver’s license required.
• Legal work authorization in the US required.

More about us and our division's commitment to supporting various industrial sectors and energy transition initiatives. We value diversity and encourage applications from all backgrounds. For more information about your rights as an applicant, visit the provided EEOC links. ABB is an Equal Employment Opportunity employer.