Senior Field Service Technician

ABB Schweiz AG; Town of Texas (WI); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in automation seeks a Senior Field Service Technician to support Process Automation in Energy Industries. The role involves troubleshooting, maintenance, and customer interaction to enhance system performance. Candidates should have a relevant degree and at least 5 years of experience, with strong technical skills in control systems.

Qualifications

• Minimum of 5 years of experience in relevant fields.
• Fluent English speaker and valid driver’s license.
• Legal work authorization in the US.

Responsibilities

• Perform service according to ABB standards and act as the technical point of contact.
• Troubleshoot hardware/software issues in distributed control systems.
• Provide site service to ensure safe and efficient plant operation.

Skills

Electrical

Chemical

Mechanical

Computer Science

Automation

Process Control

Networking

Cybersecurity

Education

Relevant degree in Electrical, Chemical, Mechanical, Computer Science, Automation, or Process Control

Tools

ABB 800xA/AC800M systems

Microsoft

Job description

Senior Field Service Technician

ABB's Commitment and Values

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—are complemented by our focus on diversity, inclusion, and equal opportunities. We aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Position Details

This is a position with grade 14.

Reporting Line

This position reports to the Regional Service Manager - South.

Role and Responsibilities

As a Senior Demand Field Service Technician, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Your duties include performing service according to ABB standards, working closely with customers and ABB teams, and acting as the technical point of contact. The role requires working independently and as part of a team near Houston, TX or Baton Rouge, LA. The work model is: #LI - Remote.

You will contribute to the Process Automation Energy Industries Division in Houston, TX or Baton Rouge, LA, mainly accountable for:

1. Providing site service to ensure safe and efficient plant operation using ABB 800xA/AC800M Distributed Control System.
2. Handling all periodic, routine, preventive maintenance, and shutdown support, with additional support from ABB Technical and Advanced Services as needed.
3. Troubleshooting hardware and software issues in distributed control systems and managing technical support requests to optimize system performance.
4. Maintaining customer databases by logging calls and support provided.
5. Suggesting ABB solutions to enhance system performance and expand value-added services.
6. Communicating effectively with site stakeholders to meet or exceed expectations.
7. Responding promptly to customer inquiries and maintaining follow-up systems to ensure effective technical advice.
8. Supporting hardware and software upgrades, system modifications, and additions, both online and offline.

Team Dynamics

You will join a dynamic, talented, and high-performing team where you can thrive.

Qualifications

• Minimum of 5 years of experience in Electrical, Chemical, Mechanical, Computer Science, Automation, or Process Control, or a relevant combination of education and experience.
• Good knowledge of Microsoft, networking, cybersecurity, and ABB 800xA/AC800M systems is a plus.
• Experience in DCS system maintenance, configuration, and process control.
• Travel required - 80%.
• Fluent English speaker and valid driver’s license.
• Legal work authorization in the US.

About Us

The Energy Industries Division supports sectors like hydrocarbons, chemicals, pharmaceuticals, power, and water. We focus on automating, digitalizing, and electrifying operations to support decarbonization and energy transition initiatives. We leverage data, AI, and machine learning to improve efficiency, reduce costs, and minimize waste. We value diversity and encourage applications from all backgrounds. Learn more at www.abb.com.

ABB is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration regardless of sex, marital status, citizenship, age, race, ethnicity, disability, veteran status, or other protected characteristics. For more information on your rights, visit EEOC Rights. Applicants may request accommodations for disabilities by contacting ABB HR at 1-888-694-7762 or [e-mail].