Senior Field Service Technician

ABB Schweiz AG; Town of Texas (WI); Remote; USD 70,000 - 100,000; Full time

Job summary

ABB is seeking a Senior Field Service Technician to provide essential services in Process Automation Energy Industries. This role involves troubleshooting, maintenance, and ensuring efficient operations of ABB systems. Ideal candidates will have significant experience and a strong technical background, along with a commitment to quality service and customer satisfaction.

Qualifications

• Minimum of 5 years of experience in relevant fields.
• Fluent English and valid driver’s license required.
• Legal authorization to work in the US required.

Responsibilities

• Provide site service to ensure safe and efficient plant operation.
• Troubleshoot hardware and software issues in distributed control systems.
• Communicate effectively with all site stakeholders.

Skills

Troubleshooting

Communication

Customer Service

Education

Associate degree preferred

Tools

ABB 800xA/AC800M systems

Microsoft

Networking

Cybersecurity

Job description

Senior Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

14

This position reports to

Regional Service Manager - South

Your role and responsibilities

In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Senior Demand Field Service Technicians perform service in accordance with ABB standard processes, quality standards, and safety guidelines. You will work closely with customers and other ABB teams, acting as the technical point of contact while delivering quality service. As a Senior Demand Field Service Technician near Houston, TX or Baton Rouge, LA, you will work independently and as part of a team based on customer and contract requirements. The work model for this role is: #LI - Remote. This position contributes to the Process Automation Energy Industries Division in the Houston, TX or Baton Rouge, LA area.

Your main responsibilities include:

1. Providing site service to ensure safe and efficient plant operation utilizing the ABB 800xA/AC800M Distributed Control System.
2. Handling all periodic, routine, preventive maintenance, and shutdown support (additional support from ABB Technical and Advanced Services available as needed).
3. Troubleshooting hardware and software issues in distributed control systems and managing technical support requests to optimize system performance.
4. Maintaining customer databases by logging calls and support provided.
5. Suggesting ABB solutions to enhance system performance and expand value-added services.
6. Communicating effectively with all site stakeholders to meet or exceed expectations.
7. Responding to customer inquiries with accuracy and timeliness, and following up to ensure effectiveness.
8. Supporting hardware and software upgrade projects, system modifications, and additions, both online and offline.

Qualifications for the role

• Associate degree preferred; minimum of 5 years of experience in Electrical, Chemical, Mechanical, Computer Science, Automation, or Process Control, or equivalent combination of education and experience.
• Knowledge of Microsoft, networking, cybersecurity, and ABB 800xA/AC800M systems is a plus.
• Experience in DCS systems maintenance, configuration, and process control.
• Travel requirement: 80%.
• Fluent English and valid driver’s license required.
• Legal authorization to work in the US required.

More about us

The Energy Industries Division supports sectors like hydrocarbons, chemicals, pharmaceuticals, power, and water. We automate, digitalize, and electrify operations, helping traditional industries decarbonize and develop renewable energy solutions. We leverage data, machine learning, and AI to improve efficiency, reduce costs, and minimize waste, supporting customers throughout their plant lifecycle. We value diversity and encourage you to apply for your next career step with ABB. Visit www.abb.com to learn more about our global impact. ABB is an Equal Employment Opportunity employer, supporting protected Veterans and Individuals with Disabilities. All qualified applicants will be considered without regard to sex, gender identity, sexual orientation, marital status, citizenship, age, race, ethnicity, religious creed, national origin, pregnancy, disability, genetic information, veteran status, or other protected characteristics. For more information on your EEO rights, visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Applicants may request accommodation if needed by contacting ABB HR at 1-888-694-7762 or [e-mail]. Resumes and applications are accepted through the online portal only.