Senior Field Service Tech: HV Diagnostics & Leadership

Rivian Automotive; Phoenix (AZ); Hybrid; USD 40,000 - 75,000; Full time

Job summary

Rivian Automotive is seeking a highly experienced Senior Field Service Technician to act as a technical expert and leader for complex vehicle repairs and field operations. Based at a service center, this role may involve remote work, travel to remote sites, or work at production plants to deliver advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostics in a fast-paced environment, collaborating with customers and

Qualifications

• High School Diploma, GED, or equivalent preferred.
• Graduation from automotive repair school or vocational program preferred.
• Minimum age 21 and valid driver’s license with clean record.
• Ability to travel to regional locations or production plants as needed.
• Proficient in Windows/Mac environments and work order systems.
• Physical ability to lift up to 50 lbs.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections.
• Provide high-level diagnostic guidance and remote troubleshooting.
• Coach, mentor, and train junior technicians and internal partners.
• Utilize specialized diagnostic tools to resolve complex electrical, HV, and network faults.
• Conduct road tests to verify repair quality and drive continuous improvement.
• Oversee parts operations including ordering, receiving, inventory, and billing.
• Interact professionally with customers, suppliers, and internal teams during escalations.

Skills

Automotive repair

HV systems

Leadership

Diagnostics

Education

High School Diploma or GED

Automotive repair school/vocational program

Tools

PICO-Scope

PCAN

Kavaser Memorator

breakout boxes

Job description

Rivian Automotive is seeking a highly experienced Senior Field Service Technician to act as a technical expert and leader for complex vehicle repairs and field operations. Based at a service center, this role may involve remote work, travel to remote sites, or work at production plants to deliver advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostics in a fast-paced environment, collaborating with customers and