Senior Field Service Tech – High-Voltage Diagnostics Lead

Rivian Automotive; Franklin (TN); On-site; USD 60,000 - 114,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Health insurance

Paid time off

Job summary

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role involves mentoring junior team members and tackling challenging diagnostics across service centers, customer sites, and remote locations.

The position emphasizes leadership, continuous improvement, and collaboration with cross-functional teams while ensuring high repair quality and customer satisfaction.

Qualifications

• High School Diploma, GED, or recognized equivalency credential preferred.
• Graduation from an accredited automotive repair school or vocational program preferred.
• Minimum age of 21 years old.
• Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years).
• Ability to drive a non-commercial truck and trailer preferred.
• Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficient in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.
• Physical capability to perform occupational tasks (sitting, standing, bending, kneeling, and lifting up to 50 lbs).
• State mechanic certifications where required by jurisdiction (e.g., Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC).

Responsibilities

• Advanced Diagnostics & Complex Repairs: Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings (customer sites, mobile routes, or remote locations).
• Technical Support & Remote Troubleshooting: Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs for issues that can be safely addressed without local vehicle access by evaluating logged vehicle data and technical schematics.
• Leadership & Mentorship: Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Advanced Tools & Methodologies: Utilize specialized diagnostic tools (e.g., PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve complex electrical, high-voltage, and network faults.
• Quality & Process Standardization: Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows.
• Parts Operations & Systems: Oversee complex parts operations—including ordering, receiving, inventory management, and billing—to ensure quality and operational efficiency.
• Documentation & Technical Feedback: Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Customer & Cross-Functional Engagement: Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.

Skills

Automotive repair

HV knowledge

Leadership experience

Field service experience

Education

High School Diploma or GED

Automotive repair school graduate

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role involves mentoring junior team members and tackling challenging diagnostics across service centers, customer sites, and remote locations.

The position emphasizes leadership, continuous improvement, and collaboration with cross-functional teams while ensuring high repair quality and customer satisfaction.