Senior Field Service & Operations Leader

Fluid Service Technologies; Conroe (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Fluid Service Technologies is seeking a Service Manager to lead the Service Division, overseeing delivery, staffing, and pricing across our client sites. You will manage a dispersed workforce, work directly with customers at their facilities, and ensure service quality and safety standards are met across all locations.

The role requires strong financial acumen, proven leadership of field technicians, and the ability to drive margins and productivity.

Qualifications

• 5+ years leading a service department or multi-site service operation.
• Experience with pricing, staffing, and account decisions, including responsibility for financial results.
• Experience managing field technicians, including personnel at customer locations.
• Ability to read a profit and loss statement and explain performance in operational terms.
• Credibility with technicians and plant-level customer contacts, with comfort on an active manufacturing floor.
• Strong written and verbal communication skills.
• Based in the Conroe/North Houston area.
• Valid driver's license and ability to meet customer site access and background requirements.

Responsibilities

• Lead the delivery of all service work across the platform, at customer facilities and via mobile crews.
• Set staffing levels and crew assignments to meet customer commitments.
• Maintain service quality and safety standards across locations.
• Resolve escalated delivery and customer service issues.
• Maintain relationships with key customer contacts at plant and management level.
• Approve pricing, scope, and staffing on new and renewing work.
• Support the sales organization on feasibility, scoping, and delivery planning for new opportunities.
• Manage contract renewals and identify opportunities to grow existing accounts.
• Lead, develop, and hold accountable the service leadership team.
• Build and maintain a regular presence with technicians at customer sites.
• Partner with technical leadership on training, skill development, and safety.
• Manage retention, hiring, and succession across the service workforce.
• Own the financial performance of the division, including margin and labor productivity.
• Review operating results monthly and act on variances to plan.
• Report division performance to company leadership.
• Support annual budgeting and staffing plans.

Skills

Service leadership

P&L literacy

Field technician management

Customer relationship

Communication

Education

Bachelor's degree in business/engineering

Tools

Field service software

Job costing software

Dispatch software

Job description

Fluid Service Technologies is seeking a Service Manager to lead the Service Division, overseeing delivery, staffing, and pricing across our client sites. You will manage a dispersed workforce, work directly with customers at their facilities, and ensure service quality and safety standards are met across all locations.

The role requires strong financial acumen, proven leadership of field technicians, and the ability to drive margins and productivity.