Field Service Manager

Piper Companies; Glen Echo (MD); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Piper Companies is seeking a Field Service Manager to lead field service operations, drive customer satisfaction, and improve team performance in a hybrid role based in Glen Bernie, MD.

In this leadership position, you will oversee technicians and support staff, manage contract-based and on-demand service delivery, and monitor performance and financial results to boost efficiency and client value.

Qualifications

• 5+ years of experience in service management, field operations, or a related leadership role.
• Proven experience managing and developing technical service teams in a fast-paced environment.
• Strong customer service, communication, and relationship management skills.
• Experience analyzing operational performance, managing costs, and implementing process improvements.
• Proficiency with Microsoft Office and service management platforms.
• Bachelor’s degree in Business Administration, Engineering, or a related field preferred.

Responsibilities

• Lead, mentor, and develop a team of field service professionals, fostering a high-performance and customer-focused culture.
• Oversee daily service operations, ensuring timely execution of both contract-based and on-demand service requests.
• Build and maintain strong customer relationships while resolving service-related concerns and driving client satisfaction.
• Monitor operational performance, service metrics, and financial results to improve efficiency, profitability, and overall service delivery.

Skills

Leadership

Customer service

Operations management

Performance analytics

MS Office

Education

Bachelor’s degree in Business Administration/Engineering or related field

Tools

Service management platforms

Job description

Piper Companies is seeking a Field Service Manager to join a leading technology and professional services organization through hybrid work in Glen Bernie, MD. This leadership role is responsible for overseeing field service operations, driving customer satisfaction, improving team performance, and ensuring efficient service delivery across a diverse client base. The Service Manager will lead technicians and support staff while implementing strategies that enhance operational effectiveness and business performance.

Responsibilities of the Field Service Manager

• Lead, mentor, and develop a team of field service professionals, fostering a high-performance and customer-focused culture.
• Oversee daily service operations, ensuring timely execution of both contract-based and on-demand service requests.
• Build and maintain strong customer relationships while resolving service-related concerns and driving client satisfaction.
• Monitor operational performance, service metrics, and financial results to improve efficiency, profitability, and overall service delivery.

Qualifications of the Field Service Manager

• 5+ years of experience in service management, field operations, or a related leadership role.
• Proven experience managing and developing technical service teams in a fast-paced environment.
• Strong customer service, communication, and relationship management skills.
• Experience analyzing operational performance, managing costs, and implementing process improvements.
• Proficiency with Microsoft Office and service management platforms.
• Bachelor’s degree in Business Administration, Engineering, or a related field preferred.

Compensation of the Field Service Manager

• Salary Range: $110,000 - $130,000 (based on experience)
• Comprehensive benefit package

This job opens for applications on July 29, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

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