Service Center Operations Leader

FLSmidth; Reno (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Recognition platform access

Job summary

FLSmidth seeks an experienced Service Center Manager to oversee daily operations, lead a team of technicians and administrative staff, and ensure adherence to safety, quality, and policy standards. You will drive customer satisfaction and manage budgets, while coordinating with sales and engineering for seamless service delivery.

The role requires a Bachelor's degree and at least five years in service management within industrial/heavy equipment, with strong leadership and ERP/system skills.

Qualifications

• Minimum 5 years in service management, preferably within industrial/heavy equipment.
• Bachelor's degree in Business Administration, Engineering, or related field.
• Strong leadership and communication skills, able to motivate a diverse workforce.
• Proven ability to manage budgets, P&L, and improve financial performance.
• Experience with service management software and ERP systems.

Responsibilities

• Oversee daily operations of the service center, including scheduling, resource allocation and workflow management.
• Lead and develop a team of service & repair technicians and administrative staff, including performance reviews, training and disciplinary actions.
• Ensure compliance with company policies, safety regulations and quality standards.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor service center financial performance, including budgeting, cost control and revenue generation.
• Identify opportunities for process improvements and implement best practices to enhance efficiency.

Skills

Leadership

Team Management

Financial Mgmt

Customer Service

Problem Solving

ERP Systems

Safety Compliance

Travel Ready

Education

Bachelor's degree

Tools

ERP Software

MS Excel

Job description

FLSmidth seeks an experienced Service Center Manager to oversee daily operations, lead a team of technicians and administrative staff, and ensure adherence to safety, quality, and policy standards. You will drive customer satisfaction and manage budgets, while coordinating with sales and engineering for seamless service delivery.

The role requires a Bachelor's degree and at least five years in service management within industrial/heavy equipment, with strong leadership and ERP/system skills.