Senior Field Service Manager - Power Generation

Slane Co.; Garner (NC); Vor Ort; USD 95.000 - 130.000; Vollzeit

Zusammenfassung

Slane Co. seeks an experienced Field Service Manager III, Electric Power Generation, to lead a critical field service operation based in Garner, North Carolina. This hands-on leadership role emphasizes people leadership, service execution, and customer relationships.

You will manage technicians and frontline supervisors, drive productivity, monitor performance, and ensure service profitability in a revenue-generating environment.

Qualifikationen

• Significant experience managing field service operations in power generation or related technical environments.
• Experience leading technicians and frontline service leaders in customer-facing, revenue-driven operations.
• Strong understanding of field service execution, productivity, and customer service.
• Proven leadership and performance management capabilities.
• Solid financial and business acumen with ability to drive profitability.

Aufgaben

• Lead day-to-day field service operations across supervisors and technicians.
• Mentor frontline supervisors on performance, development, and accountability.
• Drive technician productivity, service quality, customer satisfaction, and consistency.
• Partner with Service Operations Manager on day-to-day execution and strategic initiatives.
• Manage customer-facing service activity including repairs, approvals, issue resolution, and escalations.
• Monitor financial and operational performance and inform decisions with data.
• Support warranty, maintenance contracts, work orders, invoicing, and profitability.

Jobbeschreibung

Slane Co. seeks an experienced Field Service Manager III, Electric Power Generation, to lead a critical field service operation based in Garner, North Carolina. This hands-on leadership role emphasizes people leadership, service execution, and customer relationships.

You will manage technicians and frontline supervisors, drive productivity, monitor performance, and ensure service profitability in a revenue-generating environment.