Senior Field Service Manager - Medical Robotics (Remote)

Intuitive Surgical, Inc.; Sunnyvale (CA); Remote; USD 118,000 - 189,000; Full time

Job summary

Intuitive Surgical, Inc. is seeking a Field Service Manager to lead service delivery regionally, coach field teams, and ensure exceptional customer experience.

The role involves field visits, performance tracking, and cross-functional coordination to maximize efficiency and patient outcomes. Candidates should have a strong engineering background, proven field leadership, and willingness to travel up to 75%.

Qualifications

• Bachelor's degree in mechanical, biomedical, electronics engineering, or equivalent.
• 5 years hands-on field experience as a field service representative.
• 3 years as a manager in the medical industry or equivalent preferred.
• Familiarity with hospital operating room protocols and anatomy terminology a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Identify and attract talented employees.
• Coach and develop employees to improve impact.
• Create collaborative team environments and trust.
• Demonstrate ability to deliver results.
• Use data and metrics to track progress and business health.
• Communicate team performance to management through metrics.
• Monitor resources and adjust as needed.
• Ensure service documentation is accurate.
• Collaborate with commercial and ecosystem partners.

Skills

Leadership

Communication

Negotiation

Conflict Management

Education

Bachelor's Degree in mechanical/biomedical/electronics engineering or equivalent

Job description

Intuitive Surgical, Inc. is seeking a Field Service Manager to lead service delivery regionally, coach field teams, and ensure exceptional customer experience.

The role involves field visits, performance tracking, and cross-functional coordination to maximize efficiency and patient outcomes. Candidates should have a strong engineering background, proven field leadership, and willingness to travel up to 75%.