Service Manager

Australia-Employment; Springfield (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

Jobot in Springfield, MA is seeking a Service Manager to lead day-to-day operations, support a field technician team, and ensure top-tier service delivery in a fast-paced environment.

You will manage scheduling, customer issues, and performance metrics while promoting safety and continuous improvement. This is an on-site, permanent role requiring a valid driver’s license.

Qualifications

• Experience managing service, operations, maintenance, or field teams (mechanical).
• Strong leadership, communication, and organizational skills.
• Ability to manage competing priorities and solve problems effectively.
• Customer-focused mindset with a hands-on approach.
• Experience with scheduling and service management software preferred.
• Valid driver's license.

Responsibilities

• Lead, coach, and develop a team of technicians
• Oversee scheduling, dispatching, and service operations
• Serve as the primary contact for customer issues and escalations
• Monitor productivity, service quality, and key performance metrics
• Collaborate with internal teams to ensure smooth service delivery
• Promote safety, accountability, and continuous improvement
• Support employee training, development, and performance management

Skills

Leadership

Scheduling

Customer focus

Problem solving

Team management

Tools

Service management software

Job description

Service Manager

$80000 - $110000 per year | Springfield, MA | On-site | Permanent

Build Teams. Deliver Service. Grow Your Career.

A bit about us:

Join a company where your leadership truly matters. We're looking for someone who can build strong teams, create positive customer experiences, and help drive operational excellence. If you enjoy a fast-paced environment, variety in your day, and the opportunity to make a difference, this could be a great fit.

Why join us?

Join a company that truly values its people and invests in their development.

Work alongside supportive leaders who trust you to make an impact.

Competitive pay, benefits, and long-term career opportunities.

Be part of a growing organization with room to advance.

Enjoy a culture that balances hard work, collaboration, and mutual respect.

Every day brings something different, keeping the work engaging and rewarding.

Job Details

We're seeking a Service Manager to lead day-to-day operations, support a team of field technicians, and ensure exceptional service delivery. This role combines leadership, scheduling, customer support, and problem-solving in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team of technicians


• Oversee scheduling, dispatching, and service operations


• Serve as the primary contact for customer issues and escalations


• Monitor productivity, service quality, and key performance metricsCollaborate with internal teams to ensure smooth service delivery


• Promote safety, accountability, and continuous improvement


• Support employee training, development, and performance management

Qualifications

• Experience managing service, operations, maintenance, or field teams (mechanical)


• Strong leadership, communication, and organizational skills


• Ability to manage competing priorities and solve problems effectively


• Customer-focused mindset with a hands-on approach


• Experience with scheduling and service management software preferred


• Valid driver's license

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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