Field-Driven Regional Director of Operations

Jobot; Hartford (CT); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Life insurance

Paid time off

Flexible scheduling

Professional development support

Bonus

Job summary

Jobot is seeking a Regional Director of Operations to lead and scale a growing New England network of branches. You will split time between field leadership and strategic oversight, driving performance, integration of new locations, and standardized processes across sites.

Ideal candidate brings 7+ years in operations leadership within field service, deep knowledge of doors/docks, and a proven ability to optimize dispatch, scheduling, inventory, and P&L.

Qualifications

• 7+ years of progressive operations leadership experience.
• Direct experience within the commercial door, loading dock, industrial door, access control, or closely related field service industry.
• Strong working knowledge of commercial doors, dock equipment, high-speed doors, sectional doors, rolling/coiling doors, and related systems.
• Experience leading multi-site, branch, or regional service operations strongly preferred.
• Strong understanding of field service economics, including technician utilization, labor management, dispatch, routing, inventory, billing, and P&L performance.
• Exposure to acquisitions, branch integrations, organizational growth, or operational standardization is highly desirable.
• Experience working with ERP or field service management platforms.
• Strong Excel and operational reporting skills.
• Ability to communicate effectively with technicians, branch leadership, customers, and senior executives.
• Willingness and ability to travel 75%+ throughout the region.
• Must reside in Massachusetts or Connecticut

Responsibilities

• Oversee and support operations across multiple regional locations.
• Partner closely with Branch Managers and Service Managers to improve operational and financial performance.
• Travel regularly to branch locations to evaluate operations and implement improvements.
• Help integrate newly added locations into a larger multi-site organization.
• Standardize processes surrounding dispatch, scheduling, routing, inventory, service delivery, and billing.
• Identify operational gaps affecting profitability, customer service, technician productivity, or cash flow.
• Improve the complete service lifecycle from initial customer request through job completion and billing.
• Coach branch leadership on P&L management, labor utilization, productivity, and service profitability.
• Establish consistent operating procedures and performance expectations across locations.
• Support transitions from manual or legacy processes into modern ERP and field service management systems.
• Partner with field teams to improve adoption of new processes without disrupting customer relationships or local culture.
• Monitor operational KPIs and use data to identify opportunities for improvement.
• Promote a strong safety culture across field operations.
• Ensure compliance with company safety procedures and applicable OSHA requirements.
• Serve as a key connection between executive leadership and branch-level operations.
• Help develop the operational playbook that will support continued regional expansion

Skills

Operations leadership

Field service knowledge

Excel

Communication

Travel readiness

Team coaching

Tools

ERP/Field Service platforms

Job description

Jobot is seeking a Regional Director of Operations to lead and scale a growing New England network of branches. You will split time between field leadership and strategic oversight, driving performance, integration of new locations, and standardized processes across sites.

Ideal candidate brings 7+ years in operations leadership within field service, deep knowledge of doors/docks, and a proven ability to optimize dispatch, scheduling, inventory, and P&L.