Senior Field Service Leader

AMS Group, Inc.; Stevensville (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

AMS Group, Inc. in Stevensville, MD is seeking a Field Service Lead to oversee all Field Service Technicians and Field Service Engineers, directing field service execution across security and surveillance offerings, and ensuring technical excellence, procedural consistency, and professional development.

The role serves as the senior escalation authority for complex field engineering, provides strategic direction to align field operations with engineering and product objectives, and requires

Responsibilities

• Lead and oversee Field Service Technicians and Field Service Engineers.
• Set execution standards and performance benchmarks across the field service org.
• Serve as senior escalation authority for complex field issues across subsystems.

Job description

AMS Group, Inc. in Stevensville, MD is seeking a Field Service Lead to oversee all Field Service Technicians and Field Service Engineers, directing field service execution across security and surveillance offerings, and ensuring technical excellence, procedural consistency, and professional development.

The role serves as the senior escalation authority for complex field engineering, provides strategic direction to align field operations with engineering and product objectives, and requires