Field Service Manager — Lead Elite Technician Teams

Dish Network Corporation; Chesapeake (VA); On-site; USD 63,150 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) Plan with company match

ESPP

Career advancement opportunities

Flexible time away

Job summary

EchoStar is seeking a Field Service Manager in Virginia, USA to lead the Field Service Technician team and ensure top customer satisfaction. You will coach, develop and support technicians, drive safety, and optimize field operations across facilities.

The role offers a competitive base salary plus performance bonuses and career advancement opportunities. Responsibilities include training new staff, guiding process improvements, supervising fleet maintenance, and addressing escalations.

Qualifications

• Experience leading and developing teams
• Ability to coach technicians and improve service quality
• Strong communication and presentation skills
• Ability to read safety rules and procedures
• Willingness to work 45+ hours including weekends

Responsibilities

• Lead Field Service Technician team to ensure 100% customer satisfaction
• Coach and develop technicians, manage performance
• Train installers on procedures and technologies
• Conduct on-site inspections and ensure safety standards
• Oversee fleet maintenance and related processes
• Address escalated customer or employee issues

Skills

Leadership

Coaching

Interpersonal skills

Safety awareness

Communication skills

Physical stamina

Job description

EchoStar is seeking a Field Service Manager in Virginia, USA to lead the Field Service Technician team and ensure top customer satisfaction. You will coach, develop and support technicians, drive safety, and optimize field operations across facilities.

The role offers a competitive base salary plus performance bonuses and career advancement opportunities. Responsibilities include training new staff, guiding process improvements, supervising fleet maintenance, and addressing escalations.