Senior Field Support Supervisor: Semiconductor Equipment

KLA; Hillsboro, Beaverton (OR, OR); In loco; USD 81.000 - 138.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

401(k) match

Employee stock purchase program (ESPP)

Tuition reimbursement

Paid time off

Descrizione del lavoro

KLA is seeking a hands-on Senior Field Support Supervisor to lead field service execution in Hillsboro, Oregon. You will coordinate troubleshooting, repair, and preventive maintenance on semiconductor manufacturing equipment, including plasma etch, dry etch, PVD, and CVD systems, ensuring maximum tool performance and uptime.

You will build strong customer relationships, provide technical feedback for product improvements, and mentor engineers while coordinating rapid responses to critical issues

Competenze

• BS/AA degree or equivalent experience.
• 3–5 years in a lead or supervisory role.
• 3–5 years supporting semiconductor capital equipment.

Mansioni

• Coordinate troubleshooting, repair, and preventive maintenance on semiconductor equipment (plasma etch, dry etch, PVD, CVD) to maximize tool uptime.
• Build and maintain strong customer relationships and represent KLA professionally to support broader product portfolio.
• Provide timely technical feedback to drive product improvements and enhance processes.
• Assure training and certification of a team of engineers.
• Develop a positive, collaborative work environment and a strong leader for the team.
• Coordinate rapid response to critical issues and drive customer escalations.
• Drive operational excellence through disciplined systems and documentation.
• Present business updates and performance insights to senior leadership.
• Partner cross-functionally with engineering, customers, and leadership.
• Hire, coach, and develop a high-performing field support team.

Conoscenze

Semiconductor equipment

Lead supervision

RF systems

Vacuum systems

Plasma processing

Troubleshooting

Customer service

Project management

Communication skills

Bosch process

Preventive maintenance

Team development

Formazione

BS/AA degree or equivalent

Descrizione del lavoro

KLA is seeking a hands-on Senior Field Support Supervisor to lead field service execution in Hillsboro, Oregon. You will coordinate troubleshooting, repair, and preventive maintenance on semiconductor manufacturing equipment, including plasma etch, dry etch, PVD, and CVD systems, ensuring maximum tool performance and uptime.

You will build strong customer relationships, provide technical feedback for product improvements, and mentor engineers while coordinating rapid responses to critical issues