Senior Field Service Lead - Packaging Machinery

Westrock Company, Inc.; Washington (District of Columbia); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical w/ HSA

Dental Vision

Mental Health

401(k) with 5% company match

Paid vacation time & holidays

Life Insurance & AD&D

Short- & Long-term Disability

Tuition Reimbursement

Job summary

WestRock is seeking a Field Service Technician to support customers in the installation and maintenance of Smurfit WestRock packaging machinery across the Pacific Northwest. The role involves audits, preventive maintenance, troubleshooting, and reporting.

You may lead in training lesser-experienced technicians and will gather field knowledge for Service Management, Engineering and Sales. The ideal candidate should reside in the Portland, OR or Seattle, WA area with willingness to travel up to

Qualifications

• Previous field service work is required.
• Good written and verbal communication skills.
• Strong mechanical abilities.
• Ability to follow and comprehend basic programming structures, e.g. ladder logic.
• Understand electrical and mechanical drawings/schematics.

Responsibilities

• Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.
• Provides accurate and timely service, audit, installation and expense reports.
• Installation and commissioning support for new machines in customer facilities.
• Lead others in installation and servicing of Smurfit WestRock Packaging Machinery.

Skills

Field service experience

Customer relations

Communication skills

Self-motivated

Mechanical abilities

MS Word

Excel

PowerPoint

Ladder logic

Safety awareness

Read electrical/mechanical drawings

Teamwork

Travel flexibility

Passport

International travel

Willing to follow safety guidelines

Electrical and mechanical drawings

Education

Technical degree

Tools

Rockwell 5000

Job description

WestRock is seeking a Field Service Technician to support customers in the installation and maintenance of Smurfit WestRock packaging machinery across the Pacific Northwest. The role involves audits, preventive maintenance, troubleshooting, and reporting.

You may lead in training lesser-experienced technicians and will gather field knowledge for Service Management, Engineering and Sales. The ideal candidate should reside in the Portland, OR or Seattle, WA area with willingness to travel up to