Field Service Technician: Travel-Heavy Packaging Expert

Smurfit Westrock Company; Battle Creek (MI); On-site; USD 66,000 - 109,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

401k with match

Training & development opportunities

Global packaging company with safety &

Job summary

Smurfit Westrock Company in Battle Creek, MI is seeking a Field Technician to provide technical support for assigned corporate accounts, perform troubleshooting of machinery, and deliver on-site field service.

This role requires 80-90% travel, a high school diploma, 5+ years in corrugated packaging, knowledge of electrical systems, PLCs, and the ability to read blueprints, with a focus on customer satisfaction and value delivery You will work with customers and internal teams, train customers on

Qualifications

• High School Diploma or GED – required.
• 5+ years of experience in the corrugated manufacturing packaging industry; machinery/operational experience - Required.
• Must possess basic knowledge of electricity and electrical components; basic computer knowledge, ability to read blueprints, PLC, and schematics, demonstrate the knowledge and ability to employ safe work practices – Required.
• Possess computer skills utilizing Microsoft Office applications (Excel, Outlook, PowerPoint).
• Working knowledge of wraparound case packers, case erectors, tray formers and mandrel forming equipment.
• Ability to keep accurate records and present contribution reports to quantify the Smurfit Westrock value to our customers.

Responsibilities

• Provide technical support for assigned corporate accounts and field support addressing machinery and operational issues.
• Collaborate with customers and Smurfit Westrock employees at various levels to achieve customer satisfaction.
• Serve as the technical expert educating customers on Smurfit Westrock capabilities to improve operational efficiency and relationships.
• Identify and resolve technical, operational and engineering issues; coordinate new customer specifications and maintenance of specs.
• Complete speedy and effective maintenance during plant downtimes and be willing to work overtime and weekends.
• Maintain vehicles stocked with parts and tools to perform repairs or maintenance tasks.
• Communicate with employees and build relationships across the organization.
• Provide consultation and training to customers on corrugated packaging capabilities.

Skills

5+ years corrugated packaging exp

Strong communication

Read blueprints/schematics

Troubleshooting/Problem solving

Education

High School Diploma or GED

Tools

PLC

Microsoft Office (Excel/Outlook/PowerPoint)

Electrical knowledge

Job description

Smurfit Westrock Company in Battle Creek, MI is seeking a Field Technician to provide technical support for assigned corporate accounts, perform troubleshooting of machinery, and deliver on-site field service.

This role requires 80-90% travel, a high school diploma, 5+ years in corrugated packaging, knowledge of electrical systems, PLCs, and the ability to read blueprints, with a focus on customer satisfaction and value delivery You will work with customers and internal teams, train customers on