Strategic Field Service Manager, Beverage Packaging

Smurfit Westrock Company; California, United States, Northern America, Americas; Ibrido; USD 111.000 - 184.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus incentive

Health, dental and vision insurance

Flexible spending accounts / HealthSav

Retirement savings plan

Life and disability insurance

Paid sick leave

Paid vacation days

Paid holidays

Descrizione del lavoro

Smurfit Westrock Company is seeking a Field Service Account Manager to manage and strengthen customer relationships within the Beverage Packaging Systems business.

This role requires approximately 75% travel and focuses on relationship management, system performance reviews, and service coordination, using data to guide decisions and address customer needs. You will act as a trusted partner in a dynamic environment where formal processes may still be evolving.

Competenze

• Engineering degree or equivalent practical experience supporting industrial machinery, equipment, or manufacturing operations.
• 5+ years of equipment maintenance and support experience.
• 3+ years in account management or direct ownership of customer relationships.

Mansioni

• Serve as primary contact for assigned systems customers, building and maintaining strong, long-term relationships.
• Proactively identify emerging customer, equipment, and service issues; lead practical corrective actions before problems escalates.
• Develop a deep understanding of each customer’s operations, priorities, and objectives to anticipate needs and provide tailored support.
• Establish effective processes, routines, and accountability within an evolving role where formal structure may not yet exist.
• Analyze machine, service, parts, and customer performance data to identify trends, determine root causes, prioritize actions, and develop clear recommendations.
• Track account performance, customer feedback, and service activity; prepare regular reports that measure progress and highlight risks.
• Lead customer communications through challenging technical, service, or performance situations with professionalism, transparency, and a solution-oriented approach.
• Provide onsite technical guidance for routine issues and coordinate the escalation of complex concerns to the appropriate technical resources.
• Support replacement-parts and field-service sales by defining customer requirements, recommending appropriate solutions, and coordinating follow-through.
• Identify broader opportunities to improve customer operations and expand the relationship through machines, cartons, upgrades, and integrated solutions.
• Collaborate with carton sales, carton technical service, machinery field service, and other internal teams to deliver a seamless customer experience.

Conoscenze

Account management

Relationship building

Data analysis

Communication

Problem solving

Travel readiness

Formazione

Engineering degree

Descrizione del lavoro

Smurfit Westrock Company is seeking a Field Service Account Manager to manage and strengthen customer relationships within the Beverage Packaging Systems business.

This role requires approximately 75% travel and focuses on relationship management, system performance reviews, and service coordination, using data to guide decisions and address customer needs. You will act as a trusted partner in a dynamic environment where formal processes may still be evolving.