Senior Field Service Lead – EV Diagnostics

Rivian Automotive; Lake Forest (CA); Hybrid; USD 95,389,000 - 180,406,000; Full time

Job summary

Rivian Automotive seeks an experienced Senior Field Service Technician to diagnose and repair vehicles at service centers or on site with mobile support. You will mentor technicians, tackle high‑level electrical, HV, and network diagnostics, and drive continuous improvement in repair workflows. Occasional travel to remote locations or plants may be required.

The role emphasizes leadership, documentation, and cross‑functional collaboration while maintaining safety and quality standards.

Qualifications

• 5–8+ years automotive repair experience with bumper-to-bumper diagnostics.
• 3–8+ years working on high-voltage systems and HV diagnostics.
• Experience in leadership or supervisory roles.

Responsibilities

• Perform diagnostics and complex repairs in center or field sites.
• Provide remote diagnostics and guidance to field teams.
• Coach and mentor junior technicians and partners.
• Use specialized tools to resolve complex electrical/network faults.
• Run road tests and drive continuous improvement in workflows.
• Oversee parts operations and document in systems; feedback to leadership.

Skills

Advanced diagnostics

Field leadership

Team mentoring

Remote troubleshooting

HV electrical knowledge

CAN/LIN networking

Education

High school diploma / GED

Automotive repair school

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian Automotive seeks an experienced Senior Field Service Technician to diagnose and repair vehicles at service centers or on site with mobile support. You will mentor technicians, tackle high‑level electrical, HV, and network diagnostics, and drive continuous improvement in repair workflows. Occasional travel to remote locations or plants may be required.

The role emphasizes leadership, documentation, and cross‑functional collaboration while maintaining safety and quality standards.