Senior Field Service Engineer (Post-Sale, Remote)

Wayne Fueling Systems; Austin (TX); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Dover Fueling Solutions (DFS) is seeking a Senior Field Service Engineer based in Austin, TX, with travel up to 50% to support large national and regional convenience-retail customers. You will manage lab environments, implement DFS products, provide field support for initial installations and ongoing issues, and escalate as needed.

You will serve as the technical escalation point for L1/L2 support, collaborate with Engineering, and help ensure serviceability, reliability, and customer

Qualificações

• Bachelor’s or higher degree in a technical, engineering, or related field.
• Prior field-based technical support experience in fueling industry highly preferred.
• High level of technical knowledge on fueling payment, POS and network systems.
• Up to 50% travel requirement. Must be able to travel with short notice.
• Must have a valid driver’s license and be legally able to drive.

Responsabilidades

• Develop installation scope of work documentation and supervise ASO technicians during product installations.
• Lead field validation, including beta/field test criteria, site selection, and installation oversight.
• Support customers in post-installation activities and ensure product performance meets requirements.
• Coordinate with Engineering and Product Management to address issues and improvements.
• Provide internal training and documentation based on field experiences and logs.
• Assist with trade show preparation and technical demonstrations.

Conhecimentos

Technical knowledge

Customer support

Formação académica

Bachelor’s or higher degree in technical/engineering field

Descrição da oferta de emprego

Dover Fueling Solutions (DFS) is seeking a Senior Field Service Engineer based in Austin, TX, with travel up to 50% to support large national and regional convenience-retail customers. You will manage lab environments, implement DFS products, provide field support for initial installations and ongoing issues, and escalate as needed.

You will serve as the technical escalation point for L1/L2 support, collaborate with Engineering, and help ensure serviceability, reliability, and customer