Senior Field Service Engineer - Fueling Tech & Field Support

Destaco; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Dover Fueling Solutions, a Dover Corporation company, is seeking a Sr. Field Service Engineer to support pre/post-installation activities for fueling and convenience retail solutions in Austin, TX.

You will install, validate, and troubleshoot complex systems, coordinating with customers and internal teams to ensure seamless deployment. The role requires strong technical expertise in fueling payment and POS networks, plus travel up to 50%.

Qualifications

• Bachelor’s or higher degree in a technical field preferred; significant experience may substitute.
• Prior field-based technical support experience in fueling industry highly preferred.
• High level of technical knowledge on fueling payment, POS and network systems preferred.
• Up to 50% travel requirement; valid driver’s license required.

Responsibilities

• Develop installation scope of work documentation and manage technician performance during installation.
• Provide field support for initial installations and sustain issues post-implementation.
• Serve as escalation point for L1/L2 support and collaborate with Engineering for root-cause analysis.
• Lead field validation, beta test criteria, and reporting with recommendations for production readiness.
• Support trade shows by loading software and testing equipment as needed.
• Provide onsite training and knowledge transfer to support teams.

Skills

Field Service

Troubleshooting

Technical Support

Networking

Log Analysis

Education

Bachelor's degree in engineering or related field

Tools

POS systems

Payment systems

Diagnostic tools

Job description

Dover Fueling Solutions, a Dover Corporation company, is seeking a Sr. Field Service Engineer to support pre/post-installation activities for fueling and convenience retail solutions in Austin, TX.

You will install, validate, and troubleshoot complex systems, coordinating with customers and internal teams to ensure seamless deployment. The role requires strong technical expertise in fueling payment and POS networks, plus travel up to 50%.