Senior Field Service Engineer — Field Tech & System Expert

Dover Corporation; Austin (TX); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Dover Fueling Solutions (DFS) seeks a Sr. Field Service Engineer to support post-sale deployment of DFS fueling and payment systems in customer environments. You will manage installations, lab setups, and ongoing product integration, working closely with Sales, Engineering, and Support teams.

The role emphasizes advanced troubleshooting, field validation, and direct customer interaction, with travel up to 50%. Based in Austin, TX, with remote considerations for exceptional candidates.

Qualificações

• Bachelor’s or higher degree in engineering or related field; preferred in fueling, payment, or network systems.
• Significant field-based technical support experience; fueling industry preferred.
• Up to 50% travel; must have a valid driver’s license.

Responsabilidades

• Provide post-sale field support for DFS products, including installation, lab setup, and first-time deployments at customer sites.
• Act as escalation point for L1/L2 support and collaborate with Engineering and Product teams.
• Develop field validation criteria, supervise ASO technicians, and generate reports on performance and readiness.

Conhecimentos

Field service

Technical support

Troubleshooting

Log analysis

Customer support

Formação académica

Bachelor’s or higher degree in engineering or related field

Ferramentas

Diagnostics tools

Network traces

Profilers

Descrição da oferta de emprego

Dover Fueling Solutions (DFS) seeks a Sr. Field Service Engineer to support post-sale deployment of DFS fueling and payment systems in customer environments. You will manage installations, lab setups, and ongoing product integration, working closely with Sales, Engineering, and Support teams.

The role emphasizes advanced troubleshooting, field validation, and direct customer interaction, with travel up to 50%. Based in Austin, TX, with remote considerations for exceptional candidates.