Senior Field Service Engineer - Remote-Eligible

Hill Phoenix, Inc.; Austin (TX); Híbrido; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Dover Fueling Solutions (DFS) is seeking a Sr Field Service Engineer to support post-sale delivery for large national and regional customers. This role serves as the Level 3 technical escalation and will manage lab environments, support the first installations, and sustain issues that arise after implementation.

Based in Austin, TX, with exceptional remote candidates considered, the role emphasizes collaboration with Sales, Engineering, and Support teams to ensure successful product integration

Responsabilidades

• Develop installation scope of work documentation and manage ASO technician performance during installs.
• Drive product adoption and user experience with customers through demonstrations and troubleshooting guidance.
• Provide Engineering with recommendations for product, installation, and maintenance improvements.
• Lead ongoing monitoring of product performance and escalation to Engineering as needed.
• Lead customer lab setup and product integration; manage software updates in customer labs.
• Collaborate with the commercial team to ensure simulators align with customer environments.

Conhecimentos

Field service experience

Technical support

Customer collaboration

Descrição da oferta de emprego

Dover Fueling Solutions (DFS) is seeking a Sr Field Service Engineer to support post-sale delivery for large national and regional customers. This role serves as the Level 3 technical escalation and will manage lab environments, support the first installations, and sustain issues that arise after implementation.

Based in Austin, TX, with exceptional remote candidates considered, the role emphasizes collaboration with Sales, Engineering, and Support teams to ensure successful product integration