Senior Field Service Engineer - Polymer Processing

Nordson BKG, Inc.

Austin (TX)

On-site

USD 90,000 - 125,000

Full time

7 days ago

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Job summary

Nordson PPS is seeking an experienced field service professional to join our team. You will travel domestically and internationally as Nordson's primary technical representative at customer sites, providing installation, startup, troubleshooting, repair and preventive maintenance for extrusion equipment and tooling.

You'll review project drawings, prepare tools and safety items, train customer personnel, and complete service reports.

Qualifications

Associate degree or two-year technical degree preferred; equivalent hands-on experience may be considered.
5+ years of experience supporting plastics extrusion, polymer processing, pelletizing, filtration, tooling, process equipment, industrial maintenance, or related field service applications preferred.
Demonstrated experience troubleshooting mechanical and electrical issues in industrial plant environments.
Experience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related Nordson PPS equipment preferred.
Proficiency with Microsoft Office products; CRM experience (C4C or Salesforce) preferred.

Responsibilities

Travel domestically and internationally to serve as Nordson's primary technical representative at customer sites.
Review assigned projects before travel to understand drawings, equipment configuration, component function, application requirements, and customer expectations.
Prepare the tools, equipment, and safety items needed to complete service assignments successfully.
Provide installation, startup, commissioning, troubleshooting, repair and preventive maintenance for Nordson PPS equipment.
Train customer personnel on safe operation, maintenance, startup, shutdown, cleaning, troubleshooting, and best practices for Nordson PPS equipment.
Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, process control, PLC logic, PID loop, control integration, and AC/DC drive issues.
Perform hands-on field service work safely using appropriate tools, lifting equipment, PPE, and customer-site safety practices.
Complete service reports that document work performed, equipment condition, failures identified, corrective actions, recommendations, and customer follow-up items.
Collect and document installed base data, customer feedback, equipment performance information, service findings, and follow-up actions in the applicable CRM or service management system.
Provide technical support and follow-up assistance to customers by phone, email, Teams, or other approved communication methods.
Collaborate with Engineering, Sales, Manufacturing, Aftermarket Services, Spare Parts, and Product Development to resolve customer issues and address recurring field concerns.
Prepare field service quotations and provide technical recommendations related to service scope, labor requirements, spare parts, upgrades, and aftermarket opportunities.
Follow all Nordson and customer safety requirements, including PPE usage, site orientation, lockout/tagout expectations, and travel safety practices.
Perform other duties as assigned.