Senior Field Service Engineer - Metrology & Inspection

Onto Innovation; Hillsboro (OR); Sur place; USD 83 000 - 125 000; Plein temps

Résumé du poste

Onto Innovation is seeking a highly skilled Field Service Engineer (Level 3) based in Phoenix, AZ, to support our advanced metrology and inspection systems at customer sites. You will install, calibrate, and service state-of-the-art tools, ensuring exceptional service and satisfaction.

This role combines hands-on technical work with customer engagement, including on-site support, diagnostics, and collaboration with engineering for product improvements, with travel up to 75% globally.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field.
• Alternatively: Associate degree or technical certification with 5+ years semiconductor field service experience.
• Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments.
• Working knowledge of semiconductor process and/or metrology inspection equipment.
• Strong mechanical and electrical aptitude; electronics experience preferred.
• Familiarity with semiconductor safety, ergonomics, and yield requirements.
• Basic software troubleshooting skills.

Responsabilités

• Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools.
• Diagnose and resolve complex hardware and software issues independently or with engineering teams.
• Manage escalations and critical customer situations effectively.
• Act as primary liaison between factory and customers for performance data collection, reliability analysis, and satisfaction tracking.
• Prepare detailed Field Service Reports documenting tool performance, issue resolution, and installation updates.
• Deliver feedback to engineering teams on serviceability, reliability, and installation metrics.
• Support beta programs at customer sites and engineering centers.
• Provide technical phone support and participate in on-call rotations.

Connaissances

Troubleshooting

Semiconductor equipment

Mechanical aptitude

Electrical aptitude

Safety awareness

Software troubleshooting

Communication

Team collaboration

Time management

Formation

Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field

Associate degree or technical certification with 5+ years semiconductor field service experience

Description du poste

Onto Innovation is seeking a highly skilled Field Service Engineer (Level 3) based in Phoenix, AZ, to support our advanced metrology and inspection systems at customer sites. You will install, calibrate, and service state-of-the-art tools, ensuring exceptional service and satisfaction.

This role combines hands-on technical work with customer engagement, including on-site support, diagnostics, and collaboration with engineering for product improvements, with travel up to 75% globally.