Senior Field Service Engineer – Lab Instrumentation

Waters Corporation; Massachusetts; On-site; USD 82,000 - 110,000; Full time

Job summary

Waters Corporation is seeking a Field Service Specialist to join our Field Services Organization in the Worcester, MA area. You will install, maintain and support Waters instruments, including LC, LC-MS, HPLC/UPLC and SFC, while ensuring customer satisfaction and regulatory compliance.

You will train at customer sites, manage service inventory, and collaborate with the Sales team to identify opportunities for service contracts.

Qualifications

• BS/BA in Chemistry or Biology or a related science field; equivalent experience considered.
• 2 years of experience with installation, performance maintenance, troubleshooting of scientific instrumentation; preference for Waters product suite.
• Valid Driver's License in good standing.

Responsibilities

• Install, maintain, troubleshoot, and support Waters instrument suite (LC, LC-MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain effective relationships with external and internal customers ensuring their success.
• Lead customer expectations by communicating work performed and providing follow-up plan if needed.
• Ensure customer compliance regulations are followed.
• Deliver system-level training at customer sites.
• Run service inventory according to Waters policies.
• Issue field service reports daily to document work performed.
• Maintain sound knowledge regarding the technology and customers' application demands.
• Work with Sales to identify future service contract opportunities and needs for service contracts.
• Ensure quality system procedures and Health & Safety standards are adhered to.

Skills

Customer focus

Communication

Time management

Problem solving

Analytical thinking

Written communication

Education

B.S./B.A. in Chemistry or Biology or related science

Tools

LC

LC-MS

HPLC/UPLC

SFC

Informatics

Job description

Waters Corporation is seeking a Field Service Specialist to join our Field Services Organization in the Worcester, MA area. You will install, maintain and support Waters instruments, including LC, LC-MS, HPLC/UPLC and SFC, while ensuring customer satisfaction and regulatory compliance.

You will train at customer sites, manage service inventory, and collaborate with the Sales team to identify opportunities for service contracts.