Sr Field Service Specialist

Waters Corporation; Cambridge (MA); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Waters Corporation in Cambridge, MA is seeking a Field Service Specialist to install, maintain and troubleshoot Waters analytical instruments (LC, LC/MS, HPLC/UPLC, SFC) at customer sites across multiple industries.

You will build strong customer relationships, train users, support service contracts and ensure compliance with health and safety and quality standards while traveling as needed.

Qualifications

• BS/BA in Chemistry or Biology or related science field; equivalent experience considered.
• 2 years of experience with installation, maintenance, troubleshooting of scientific instrumentation.
• Valid driver's license in good standing is mandatory.

Responsabilités

• Install, perform maintenance, troubleshoot and support Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain effective relationships with customers to ensure success.
• Lead customer communications, set expectations and provide follow-up plans.
• Ensure compliance with regulations and quality systems; deliver system-level training at customer sites.
• Manage service inventory per Waters policies; document work with field service reports.
• Travel as required (including international) for training and service; support Sales in identifying service opportunities.
• Maintain knowledge of technology and customer applications; contribute to continuous improvements.

Connaissances

Field service

Instrumentation

Customer service

Communication

Formation

BS/BA in Chemistry or Biology

Outils

CDS

SDMS

LIMS

ELN

Description du poste

Overview

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical authorities on Waters’ product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are crucial to ensure Waters’ legendary service for our customers who utilize our scientific instrumentation and software.

In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization located in Cambridge,Massachusetts area.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

• Establish and maintain effective relationships with external and internal customers ensuring their success

• Lead customer expectations, by communicating work performed and providing follow up plan if needed

• Ensure customer compliance regulations are followed

• Deliver system level training at customer sites

• Run service inventory according to Waters policies

• Issue field service reports daily to document work performed

• Maintain sound knowledge regarding the technology and customers' application demands

• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales

• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:

• BS/BA in Chemistry or Biology, engineering or other science related fieldis desired, will also consider applications with equivalent experience, training and education.

Experience:

• 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

• Valid Driver's License in good standing is mandatory

• Ability to perform effective system level troubleshooting

• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

• Overnight travel as required including international travel for training

Competencies:

• Must possess a strong customer focus

• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

• Personal sense of integrity

• Effective time management skills

• System level approach to problem solving

• Analytical attitude with a strong aim to resolve open issues

• Excellent verbal and written communication skills

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

Chromatography, Field Service, Mass Spectroscopy