Field Service Specialist II - LC/MS & HPLC Innovator

Waters Corporation; Colorado; On-site; USD 70,000 - 90,000; Full time

Job summary

Waters Corporation in Colorado is seeking a Field Service Specialist to provide hands-on support for Waters’ LC, LC/MS, HPLC/UPLC, SFC and Informatics in multiple laboratories across the region. You will install, maintain, troubleshoot and train on Waters instruments, building strong relationships with customers and ensuring regulatory compliance.

The role emphasizes strong communication, problem solving and an analytical mindset, with duties including service reporting and inventory management.

Qualifications

• BS/BA in Chemistry or Biology, engineering or other science related field is desired.

Responsibilities

• Install, perform maintenance, troubleshoot and support Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain effective relationships with customers to ensure their success.
• Manage customer expectations by communicating work performed and follow-up plans.
• Ensure customer compliance with regulations and quality standards.
• Deliver system-level training at customer sites.
• Manage service inventory according to Waters policies.
• Issue field service reports documenting work performed.
• Maintain knowledge of technology and customer applications.

Skills

Customer focus

Communication skills

Integrity

Time management

Problem solving

Analytical mindset

Verbal and written communication

Education

BS/BA in Chemistry or Biology or related science field

Job description

Waters Corporation in Colorado is seeking a Field Service Specialist to provide hands-on support for Waters’ LC, LC/MS, HPLC/UPLC, SFC and Informatics in multiple laboratories across the region. You will install, maintain, troubleshoot and train on Waters instruments, building strong relationships with customers and ensuring regulatory compliance.

The role emphasizes strong communication, problem solving and an analytical mindset, with duties including service reporting and inventory management.