Senior Field Service Engineer - Cardiovascular Tech (Travel)

Antler Co; Washington (District of Columbia); On-site; USD 79,000 - 128,000; Full time

Benefits offered by this job

Company car (Fleet program)

Job summary

Johnson & Johnson is seeking a Principal Field Service Engineer to lead field-based technical support across assigned regions, including DC, OH, PA, NC, and more. The role requires strong electrophysiology/ablation knowledge, travel up to 60%, and the ability to partner with doctors, nurses, and biomedical engineers to install, repair, and maintain Biosense Webster products.

You will drive customer satisfaction, mentor team members, and participate in incident investigations while ensuring

Qualifications

• 4/6 years related work experience in Cardiology or Electrophysiology (preferred) field.
• Associate degree with 6 years of hospital or field service experience (preferred).
• Bachelor’s degree (preferred) in Biomedical Engineering or Electronics/Electrical or Computer Engineering with 6 years of hospital or field service experience (preferred).

Responsibilities

• Perform Remote Technical Support to internal and external through the Customer Support Call Center.
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Responds to customer requests for emergency service and determines causes, troubleshoots and takes corrective action.
• Drive Customer Satisfaction improvement in assigned territory through Monthly review of complaints/Parts Usage/system performance.

Skills

Project Management

Presentation

Communication

Customer service

Data analysis

Leadership

English (verbal/written)

Microsoft Office

Problem solving

Service management system

Electrophysiology/ablation

Customer satisfaction

Travel coordination

Education

Bachelor’s degree in Biomedical Engineering or related

Associate degree in Biomedical/Medical field

Vocational/Trade Certificate

Tools

Microsoft Office

Job description

Johnson & Johnson is seeking a Principal Field Service Engineer to lead field-based technical support across assigned regions, including DC, OH, PA, NC, and more. The role requires strong electrophysiology/ablation knowledge, travel up to 60%, and the ability to partner with doctors, nurses, and biomedical engineers to install, repair, and maintain Biosense Webster products.

You will drive customer satisfaction, mentor team members, and participate in incident investigations while ensuring