Senior Field Service Engineer – Cardiovascular Devices

Johnson & Johnson MedTech; New York (NY); On-site; USD 79,000 - 128,000; Full time

Benefits offered by this job

Company car

Travel opportunities

Job summary

Johnson & Johnson, through its Biosense Webster unit, seeks a Principle Field Service Engineer to manage installation, service, and repair of cardiovascular devices across multiple east coast and mid-Atlantic locations. The role emphasizes customer satisfaction, incident investigation, and collaborative problem solving.

The engineer will lead technical support, schedule management, preventative maintenance, and field training while maintaining strong relationships with doctors, nurses, and

Qualifications

• Vocational/Trade Certificate with preferably 4/6 years related work experience.
• Associate degree with 6 years’ experience in Cardiology or Electrophysiology (preferred) field.
• Associate degree with 6 years’ experience as a biomed in hospital environment or in medical related field service (preferred).
• Bachelor’s degree (preferred) in Biomedical Engineering or Electronics/Electrical or Computer Engineering with 6 years of hospital or field service experience (preferred).

Responsibilities

• Perform Remote Technical Support to internal and external through the Customer Support Call Center.
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Manage region and schedule to facilitate all aspects of technical / engineering work required to support all products.
• Responds to customer requests for emergency service and troubleshoots issues.

Skills

Project Management

Presentation

Good communication

Customer service

Data analysis

Leadership

English proficiency

Organizational skills

Microsoft Office

Education

Vocational/Trade Certificate

Associate degree

Bachelor’s degree (preferred)

Tools

Service Management System

Digital multimeter

Job description

Johnson & Johnson, through its Biosense Webster unit, seeks a Principle Field Service Engineer to manage installation, service, and repair of cardiovascular devices across multiple east coast and mid-Atlantic locations. The role emphasizes customer satisfaction, incident investigation, and collaborative problem solving.

The engineer will lead technical support, schedule management, preventative maintenance, and field training while maintaining strong relationships with doctors, nurses, and