Senior Field Service Engineer – Analytical & Microscopy

ThermoFisher Scientific; Richmond (VA); Remote; USD 50.000 - 72.000; Vollzeit

Benefits dieser Stelle

Health and dental plans

Vision plan

Employee assistance

Tuition reimbursement

Paid time off

Holidays

Parental leave

Disability insurance

401(k) retirement plan

Employee stock purchase plan

Zusammenfassung

Thermo Fisher Scientific is seeking a Field Service Engineer III to join our team. This remote, field-based role covers the Eastern U.S. and requires about 75% travel to customer sites to install, maintain, troubleshoot, and repair sophisticated analytical and microscopy equipment.

You will train users, document service activity, and collaborate with cross-functional teams to ensure instrument performance and customer satisfaction across research institutions and industrial facilities.

Qualifikationen

• Bachelor’s degree in Electronics, Physics, Engineering, CS, Chemistry or related field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments.
• Advanced degree with 3+ years of experience.
• Experience with complex electro-mechanical systems, preferably High Resolution Mass Spec instruments.
• Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues.
• Mentoring and training others preferred.

Aufgaben

• Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites.
• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance.
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals.
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting.
• Document field service activities, including installation reports and service work reports, in the required system.
• Assist Commercial Teams with technical information, training, and demonstrations.
• Manage territory activities, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams.
• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues.

Kenntnisse

Interpersonal communication

Troubleshooting

Independent work

Windows proficiency

Safety protocols

Reading schematics

Travel readiness

Ausbildung

Bachelor's Degree in Electronics/Physics/Engineering/CS/Chemistry

Advanced degree (MS/PhD)

Tools

Mass spectrometry

Analytical instrumentation

Electro-mechanical systems

Jobbeschreibung

Thermo Fisher Scientific is seeking a Field Service Engineer III to join our team. This remote, field-based role covers the Eastern U.S. and requires about 75% travel to customer sites to install, maintain, troubleshoot, and repair sophisticated analytical and microscopy equipment.

You will train users, document service activity, and collaborate with cross-functional teams to ensure instrument performance and customer satisfaction across research institutions and industrial facilities.