Field Service Engineer III, IOMS

ThermoFisher Scientific; Allentown (Lehigh County); Remote; USD 50,000 - 72,000; Full time

Benefits offered by this job

Healthcare plans

401(k) plan

Stock Purchase Program

Paid time off

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer III to install, maintain, troubleshoot, and repair sophisticated analytical and microscopy instruments at customer sites across the Eastern U.S. This remote, field-based role requires roughly 75% travel and collaboration with research institutions and industrial facilities.

You will diagnose complex hardware and software issues, train users, and document service activities while ensuring high customer satisfaction and timely support.

Qualifications

• Bachelor’s degree in a related technical field plus 5+ years of instrument service experience.
• Experience with complex electro-mechanical systems, preferably High Resolution Mass Spec instruments.
• Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues.

Responsibilities

• Install, perform preventive maintenance, troubleshoot, and repair analytical and microscopy equipment at customer sites.
• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance.
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals.
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting.
• Document field service activities, including installation reports and service work reports, and submit timely through the required system.
• Assist Commercial Teams with technical information, training, and demonstrations.
• Manage territory activities including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams.
• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues.

Skills

Interpersonal skills

Technical documentation

Independent work

Travel readiness

Education

Bachelor’s degree in Electronics/Engineering/CS/Physics/Chemistry

Tools

Windows OS

Networking

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location

This is a remote, field-based role supporting customers across the Eastern U.S., with an assigned territory spanning Massachusetts to Tennessee. The position requires approximately 75% travel within the territory. Relocation assistance is not available.

Discover Impactful Work

Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you will provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you will deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You will resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.

A Day in the Life

• Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites

• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance

• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals

• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting

• Accurately document field service activities, including installation report and service work report, and submit timely through the required system

• Assist Commercial Teams with technical information, training, and demonstrations

• Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams

• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues

Education

Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments or Advanced Degree with 3+ years of experience

Experience

• Demonstrated expertise with complex electro-mechanical systems preferably with High Resolution Mass Spec instruments

• Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues

• Experience mentoring and training others preferred

Knowledge, Skills, Abilities

• Excellent interpersonal communication skills and proven ability to build positive customer relationships

• Ability to read and interpret technical documentation, schematics, and engineering drawings

• Ability to work independently while maintaining strong team collaboration

• Availability to respond to urgent customer needs

• Proficiency with Windows operating systems, networking, and standard business software

• Must follow all safety protocols and be able to work in cleanroom environments when required

• Physical ability to lift up to 50 lbs. and work in laboratory environments

Other

• Must be legally authorized to work in the United States without sponsorship now or in the future

• Must be able to pass a comprehensive background check and drug screen

• Valid driver’s license and ability to travel 80%

Compensation and Benefits

The hourly pay range estimated for this position based in Tennessee is $36.42–$52.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.