Lead Field Service Engineer - Analytical Microscopy (Remote)

ThermoFisher Scientific; Allentown (Lehigh County); Remote; USD 50.000 - 72.000; Vollzeit

Benefits dieser Stelle

Healthcare plans

401(k) plan

Stock Purchase Program

Paid time off

Zusammenfassung

Thermo Fisher Scientific is seeking a Field Service Engineer III to install, maintain, troubleshoot, and repair sophisticated analytical and microscopy instruments at customer sites across the Eastern U.S. This remote, field-based role requires roughly 75% travel and collaboration with research institutions and industrial facilities.

You will diagnose complex hardware and software issues, train users, and document service activities while ensuring high customer satisfaction and timely support.

Qualifikationen

• Bachelor’s degree in a related technical field plus 5+ years of instrument service experience.
• Experience with complex electro-mechanical systems, preferably High Resolution Mass Spec instruments.
• Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues.

Aufgaben

• Install, perform preventive maintenance, troubleshoot, and repair analytical and microscopy equipment at customer sites.
• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance.
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals.
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting.
• Document field service activities, including installation reports and service work reports, and submit timely through the required system.
• Assist Commercial Teams with technical information, training, and demonstrations.
• Manage territory activities including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams.
• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues.

Kenntnisse

Interpersonal skills

Technical documentation

Independent work

Travel readiness

Ausbildung

Bachelor’s degree in Electronics/Engineering/CS/Physics/Chemistry

Tools

Windows OS

Networking

Jobbeschreibung

Thermo Fisher Scientific is seeking a Field Service Engineer III to install, maintain, troubleshoot, and repair sophisticated analytical and microscopy instruments at customer sites across the Eastern U.S. This remote, field-based role requires roughly 75% travel and collaboration with research institutions and industrial facilities.

You will diagnose complex hardware and software issues, train users, and document service activities while ensuring high customer satisfaction and timely support.