Senior Field Service Engineer - Analytical & Microscopy

ThermoFisher Scientific; Cambridge (MA); Remote; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health and dental plans

Vision plan

Employee assistance program

Commuter benefits

Tuition reimbursement

Paid time off and holidays

Parental leave

Disability insurance

401(k) plan

ESPP stock purchase

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer III for a remote, field-based role supporting customers across the Eastern U.S. with up to 75% travel; you will install, maintain, and repair advanced analytical and microscopy equipment at diverse client sites.

You will diagnose complex electro-mechanical issues, train users, document service activities, and collaborate with internal teams to ensure peak system performance while advancing your technical and professional growth.

Qualifications

• Bachelor's degree in electronics/engineering/physics or related field with 5+ years of service experience.
• Experience with complex electro-mechanical systems, preferably high-end analytical instruments.
• Strong diagnostic, troubleshooting and problem-solving abilities for hardware/software.
• Experience mentoring and training others preferred.

Responsibilities

• Install, perform preventive maintenance, troubleshoot, and repair analytical and microscopy equipment at customer sites.
• Diagnose electronics, mechanical, vacuum, high-voltage, and system-level issues to restore instrument performance.
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals.
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting.
• Document field service activities including installation and service reports in the required system.
• Assist Commercial Teams with technical information, training, and demonstrations.
• Manage territory activities including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams.
• Partner with internal technical support and leadership to resolve complex customer issues.

Skills

Interpersonal skills

Reading schematics

Independent work

Urgent response

Windows OS

Safety protocols

Education

Bachelor's degree in Electronics/Engineering/Physics

Job description

Thermo Fisher Scientific is seeking a Field Service Engineer III for a remote, field-based role supporting customers across the Eastern U.S. with up to 75% travel; you will install, maintain, and repair advanced analytical and microscopy equipment at diverse client sites.

You will diagnose complex electro-mechanical issues, train users, document service activities, and collaborate with internal teams to ensure peak system performance while advancing your technical and professional growth.