Field Service Engineer III – Remote for Analytical Systems

ThermoFisher Scientific; Lebanon (TN); Remote; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health plans

PTO and holidays

Tuition reimbursement

Employee stock purchase plan

Retirement savings plan

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer III for remote, field-based work across the Eastern United States. You will install, calibrate, troubleshoot, and repair sophisticated analytical and microscopy equipment at customer sites, traveling up to 75% of the time.

The role requires a strong background in electro-mechanical systems, high vacuum, and electronics, with a track record of delivering outstanding customer support and documentation. Relocation not offered.

Qualifications

• Bachelor's degree in Electronics, Physics, Engineering, CS, Chemistry or related field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments or Advanced Degree with 3+ years of experience
• Experience with complex electro-mechanical systems, preferably High Resolution Mass Spec instruments
• Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues

Responsibilities

• Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites
• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
• Accurately document field service activities and submit through required system
• Assist Commercial Teams with technical information, training, and demonstrations
• Manage territory activities including scheduling, travel planning, parts coordination, and communication with customers and internal teams
• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues

Skills

Interpersonal communication

Read drawings & schematics

Independent work

Windows & networking

Customer-focused support

Travel readiness

Safety & PPE awareness

Physical strength

Education

Bachelor's degree in Electronics/Physics/Engineering/CS/CChemistry

Advanced degree with 3+ years experience

Tools

Mass spectrometry instruments

High vacuum systems

Job description

Thermo Fisher Scientific is seeking a Field Service Engineer III for remote, field-based work across the Eastern United States. You will install, calibrate, troubleshoot, and repair sophisticated analytical and microscopy equipment at customer sites, traveling up to 75% of the time.

The role requires a strong background in electro-mechanical systems, high vacuum, and electronics, with a track record of delivering outstanding customer support and documentation. Relocation not offered.