Senior Field Service Dispatcher

Dover Corp; Madison (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Dover Corp's Vehicle Service Group in Madison, Indiana seeks a seasoned Field Service Dispatcher to coordinate and manage daily field technician activities. You will serve as the main liaison between customers and technicians, ensuring timely service delivery and accurate documentation of work orders.

Responsibilities include scheduling, routing optimization, communication of job details and ETA, and handling service requests with a customer-focused approach on-site at Madison, Indiana.

Qualifications

• Strong communications abilities are essential for coordinating with customers and field technicians.
• Experience in dispatch or field service coordination is a plus.
• Attention to detail and ability to manage multiple work orders is required.

Responsibilities

• Schedule and dispatch field service technicians based on location and skill.
• Act as central point of contact for customers and technicians; relay updates and changes.
• Enter service requests into the dispatch system and create work orders.
• Maintain accurate records of service calls, technician activities, and customer information.
• Resolve delays or issues and communicate effectively with stakeholders.
• Assist with administrative tasks including reports and billing when needed.

Skills

Communication skills

Customer service

Scheduling

Data entry

Job description

Dover Corp's Vehicle Service Group in Madison, Indiana seeks a seasoned Field Service Dispatcher to coordinate and manage daily field technician activities. You will serve as the main liaison between customers and technicians, ensuring timely service delivery and accurate documentation of work orders.

Responsibilities include scheduling, routing optimization, communication of job details and ETA, and handling service requests with a customer-focused approach on-site at Madison, Indiana.