Service Coordinator - Dispatch, Scheduling & Support

J. F. Ahern; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Top-Tier Benefits

Incentives

Generous PTO

Paid Parental Leave

Mental Health Resources

Wellness Programs

Professional Growth

Work-Life Balance

Job summary

Ahern is seeking a Service Coordinator in Madison, WI. The role involves delivering exceptional customer service, handling emergency service calls, main dispatch duties, and daily scheduling of technicians for service inspections and preventive maintenance.

The ideal candidate has 1–3 years in a service-related role, an associate degree is a plus, and experience with MS Word and Excel is required. Ahern offers strong benefits and growth opportunities.

Qualifications

• 1–3 years of prior experience in a service-related position.
• Associate degree in a related field is a plus, or equivalent education/experience.
• Proficiency with Microsoft Word and Excel is required.

Responsibilities

• Handle emergency service calls and provide prompt dispatch.
• Schedule technicians for service inspections and preventive maintenance.
• Coordinate part ordering and issue purchase orders.
• Assist customers with invoicing and billing questions.

Skills

Customer service

Communication

Organization

Problem solving

Education

Associate degree (related field)

Tools

Microsoft Word

Microsoft Excel

Job description

Ahern is seeking a Service Coordinator in Madison, WI. The role involves delivering exceptional customer service, handling emergency service calls, main dispatch duties, and daily scheduling of technicians for service inspections and preventive maintenance.

The ideal candidate has 1–3 years in a service-related role, an associate degree is a plus, and experience with MS Word and Excel is required. Ahern offers strong benefits and growth opportunities.