Senior Field Service Analytics & Digital Solutions

Whirlpool, Inc.; Benton Harbor (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Whirlpool employee discount

Fitness & educational reimbursement

Kitchenettes

Job summary

Whirlpool Corporation in Benton Harbor, MI is seeking a Senior Analyst, Field Service to lead the digital transformation of our operations. You will design, optimize, and maintain the technology network of partners and translate workflows into technical requirements that improve processes and cut costs.

Collaborate with Operations teams, vendors, and stakeholders to deliver features, validate updates, and provide ongoing enablement and documentation.

Qualifications

• Minimum: High School Diploma or GED.
• 3+ years of experience as a Business Analyst in Field Service.
• 2+ years of experience administering the Salesforce platform.
• Experience with Agile methodologies within a dynamic software environment.
• Familiarity with Field Operations processes and process modeling tools.

Responsibilities

• Partner with Operations teams and stakeholders to capture requirements and manage product implementations.
• Convert business needs into user stories, acceptance criteria, and functional specs.
• Collaborate with internal ops, external vendors, and partners to refine requirements and deliver solutions.
• Engage with developers and stakeholders to drive testing and validation of features and integrations.
• Deliver enablement and support to maximize value and efficiency of technology solutions.
• Evaluate performance and recommend enhancements to optimize results.
• Support data validation, reporting needs, and comprehensive process documentation.
• Own project progress, output, quality, and timely delivery of system integrations.
• Stay current with industry trends and best practices in field service technology.

Skills

Data analysis

Communication

Analytical skills

Organizational skills

Agile methodologies

Field operations knowledge

Requirements gathering

Education

Bachelor's degree in business management

Bachelor's degree in business administration

Bachelor's degree in information technology

High School Diploma or GED

Tools

Salesforce

Job description

Whirlpool Corporation in Benton Harbor, MI is seeking a Senior Analyst, Field Service to lead the digital transformation of our operations. You will design, optimize, and maintain the technology network of partners and translate workflows into technical requirements that improve processes and cut costs.

Collaborate with Operations teams, vendors, and stakeholders to deliver features, validate updates, and provide ongoing enablement and documentation.