Senior Analyst, Field Service

Whirlpool Corporation; Benton Harbor (MI); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Always On Flexibility

Two-Week Work from Anywhere

Sabbatical

Job summary

Whirlpool Corporation in Benton Harbor, MI seeks a Senior Analyst, Field Service to lead digital transformation of operations. You will design, optimize, and maintain technology across a network of partners, translating complex workflows into actionable requirements.

Collaborate with Operations, vendors, and stakeholders to deliver features, write user stories, guide testing, and ensure timely delivery of integrations. A strong business-analysis mindset and experience with Salesforce are valued.

Qualifications

• Bachelor’s degree or higher in business-related field or IT required.
• Strong ability to translate business needs into technical specs.

Responsibilities

• Partner with Operations teams to capture requirements and manage product implementations.
• Convert business needs into clear user stories, acceptance criteria, and functional specifications.
• Collaborate with internal operations, external vendors, and strategic partners on technical solutions.
• Engage with developers and stakeholders to drive testing and validation for new features and integrations.
• Deliver enablement and support to maximize value of technology solutions.
• Evaluate solution performance and recommend enhancements.
• Support data validation, reporting needs, and process documentation.
• Take ownership of project progress and timely delivery of system integrations.
• Stay current with industry trends in business analysis and field service tech.

Skills

Data analysis

Analytical thinking

Strong communication

Organizational skills

Independent thinker

Requirements gathering

Agile methodology

Stakeholder collaboration

Data visualization

Change management

Documentation

Education

Bachelor’s degree in business management or IT

High School Diploma or GED

Tools

Salesforce

Job description

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reported approximately $16 billion in annual net sales – close to 90 % of which were in the Americas – 41,000 employees, and 35 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

Requisition ID: 73401

This Role In Summary

We are currently seeking qualified candidates for a Senior Analyst, Field Service. This role will be located at our Riverview Campus in Benton Harbor, MI.

The Whirlpool Operations Technology Sr. Analyst is responsible for the digital transformation of Whirlpool’s operations. You will design, optimize, and maintain the technology of the network of preferred partners and external business partners. You will translate complex workflows into technical requirements that improve processes and efficiencies, and reduce cost.

Your Responsibilities Will Include

• Partner closely with Whirlpool Operations teams and cross‑functional stakeholders to capture requirements, formulate functional solutions, and manage product implementations


• Convert business needs into clear user stories, acceptance criteria, and functional specifications


• Collaborate with internal operations, external vendors, and strategic partners to refine requirements, architect technical solutions, and facilitate product delivery


• Engage with developers, business teams, and key stakeholders to drive testing and validation for new features, system updates, and integrations


• Deliver continuous enablement and support to stakeholders and end‑users to maximize the value and efficiency of technology solutions


• Evaluate solution performance regularly, recommending enhancements to optimize results


• Support data validation, reporting needs, and comprehensive process documentation


• Take full ownership and accountability for project progress, individual work output, quality, and the timely delivery of system integrations


• Stay current with emerging industry trends and best practices in business analysis and field service technology

Minimum Requirements

• High School Diploma or GED


• 3+ years of experience as a Business Analyst in Field Service


• 2+ years of experience administering the Salesforce platform

Preferred Skills And Experiences

• Ability to analyze large amounts of data and identify trends, patterns, and insights that can help drive business decisions


• Strong analytical skills with the ability to translate business requirements into technical specifications


• Strong organizational skills with the ability to manage priorities and meet tight deadlines


• Excellent written and verbal communication skills, with the ability to convey technical information to non‑technical stakeholders


• Bachelor’s degree in business management, business administration, or information technology


• Independent thinker with a strong process focus and high attention to detail.


• Proven ability to gather and document business requirements and functional specifications, collaborating effectively with development teams to deliver aligned solutions


• Experience working with Agile methodologies within a dynamic software development environment


• Familiarity with Field Operations business processes as well as process modeling tools and techniques to build and maintain business process models


• Experience with change management practices to implement solutions that minimize operational disruption


• Experience with data visualization tools and techniques to create clear, impactful reports for stakeholders

What We Offer

Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).

Benefits

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside‑of‑work commitments as needed.


• Two‑Week Work from Anywhere - Minimum of one‑week increments for a total of two weeks per year.


• Sabbatical - Four weeks paid leave after every five years of service.

Connect with us and learn more about Whirlpool Corporation. See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.