Senior Analyst, Field Service

Whirlpool, Inc.; Benton Harbor (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Whirlpool employee discount

Fitness & educational reimbursement

Kitchenettes

Job summary

Whirlpool Corporation in Benton Harbor, MI is seeking a Senior Analyst, Field Service to lead the digital transformation of our operations. You will design, optimize, and maintain the technology network of partners and translate workflows into technical requirements that improve processes and cut costs.

Collaborate with Operations teams, vendors, and stakeholders to deliver features, validate updates, and provide ongoing enablement and documentation.

Qualifications

• Minimum: High School Diploma or GED.
• 3+ years of experience as a Business Analyst in Field Service.
• 2+ years of experience administering the Salesforce platform.
• Experience with Agile methodologies within a dynamic software environment.
• Familiarity with Field Operations processes and process modeling tools.

Responsibilities

• Partner with Operations teams and stakeholders to capture requirements and manage product implementations.
• Convert business needs into user stories, acceptance criteria, and functional specs.
• Collaborate with internal ops, external vendors, and partners to refine requirements and deliver solutions.
• Engage with developers and stakeholders to drive testing and validation of features and integrations.
• Deliver enablement and support to maximize value and efficiency of technology solutions.
• Evaluate performance and recommend enhancements to optimize results.
• Support data validation, reporting needs, and comprehensive process documentation.
• Own project progress, output, quality, and timely delivery of system integrations.
• Stay current with industry trends and best practices in field service technology.

Skills

Data analysis

Communication

Analytical skills

Organizational skills

Agile methodologies

Field operations knowledge

Requirements gathering

Education

Bachelor's degree in business management

Bachelor's degree in business administration

Bachelor's degree in information technology

High School Diploma or GED

Tools

Salesforce

Job description

Requisition ID: 73401

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reported approximately $16 billion in annual net sales - close to 90% of which were in the Americas - 41,000 employees, and 35 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

This role in summary

We are currently seeking qualified candidates for a Senior Analyst, Field Service.

This role will be located at our Riverview Campus in Benton Harbor, MI.

The Whirlpool Operations Technology Sr. Analyst is responsible for the digital transformation of Whirlpool's operations. You will design, optimize, and maintain the technology of the network of preferred partners and external business partners. You will translate complex workflows into technical requirements that improve processes and efficiencies, and reduce cost.

Your responsibilities will include

• Partner closely with Whirlpool Operations teams and cross-functional stakeholders to capture requirements, formulate functional solutions, and manage product implementations
• Convert business needs into clear user stories, acceptance criteria, and functional specifications
• Collaborate with internal operations, external vendors, and strategic partners to refine requirements, architect technical solutions, and facilitate product delivery
• Engage with developers, business teams, and key stakeholders to drive testing and validation for new features, system updates, and integrations
• Deliver continuous enablement and support to stakeholders and end-users to maximize the value and efficiency of technology solutions
• Evaluate solution performance regularly, recommending enhancements to optimize results
• Support data validation, reporting needs, and comprehensive process documentation
• Take full ownership and accountability for project progress, individual work output, quality, and the timely delivery of system integrations
• Stay current with emerging industry trends and best practices in business analysis and field service technology

Minimum requirements

• High School Diploma or GED
• 3+ years of experience as a Business Analyst in Field Service
• 2+ years of experience administering the Salesforce platform

Preferred skills and experiences

• Ability to analyze large amounts of data and identify trends, patterns, and insights that can help drive business decisions
• Strong analytical skills with the ability to translate business requirements into technical specifications
• Strong organizational skills with the ability to manage priorities and meet tight deadlines
• Excellent written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders
• Bachelor's degree in business management, business administration, or information technology
• Independent thinker with a strong process focus and high attention to detail.
• Proven ability to gather and document business requirements and functional specifications, collaborating effectively with development teams to deliver aligned solutions
• Experience working with Agile methodologies within a dynamic software development environment
• Familiarity with Field Operations business processes as well as process modeling tools and techniques to build and maintain business process models
• Experience with change management practices to implement solutions that minimize operational disruption
• Experience with data visualization tools and techniques to create clear, impactful reports for stakeholders

What we offer

Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).

Additional information

Whirlpool's Ways of Working Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
• Sabbatical - Four weeks paid leave after every five years of service.

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.