Senior Field Service Analytics & Salesforce Lead

Whirlpool Corporation; Benton Harbor (MI); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Always On Flexibility

Two-Week Work from Anywhere

Sabbatical

Job summary

Whirlpool Corporation in Benton Harbor, MI seeks a Senior Analyst, Field Service to lead digital transformation of operations. You will design, optimize, and maintain technology across a network of partners, translating complex workflows into actionable requirements.

Collaborate with Operations, vendors, and stakeholders to deliver features, write user stories, guide testing, and ensure timely delivery of integrations. A strong business-analysis mindset and experience with Salesforce are valued.

Qualifications

• Bachelor’s degree or higher in business-related field or IT required.
• Strong ability to translate business needs into technical specs.

Responsibilities

• Partner with Operations teams to capture requirements and manage product implementations.
• Convert business needs into clear user stories, acceptance criteria, and functional specifications.
• Collaborate with internal operations, external vendors, and strategic partners on technical solutions.
• Engage with developers and stakeholders to drive testing and validation for new features and integrations.
• Deliver enablement and support to maximize value of technology solutions.
• Evaluate solution performance and recommend enhancements.
• Support data validation, reporting needs, and process documentation.
• Take ownership of project progress and timely delivery of system integrations.
• Stay current with industry trends in business analysis and field service tech.

Skills

Data analysis

Analytical thinking

Strong communication

Organizational skills

Independent thinker

Requirements gathering

Agile methodology

Stakeholder collaboration

Data visualization

Change management

Documentation

Education

Bachelor’s degree in business management or IT

High School Diploma or GED

Tools

Salesforce

Job description

Whirlpool Corporation in Benton Harbor, MI seeks a Senior Analyst, Field Service to lead digital transformation of operations. You will design, optimize, and maintain technology across a network of partners, translating complex workflows into actionable requirements.

Collaborate with Operations, vendors, and stakeholders to deliver features, write user stories, guide testing, and ensure timely delivery of integrations. A strong business-analysis mindset and experience with Salesforce are valued.