Senior Field Reimbursement Operations Leader

Valeris; United States; Remote; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision plans

401(k) Retirement Savings Plan with 追

Paid Time Off and holidays

Life and AD&D coverage

Zusammenfassung

Valeris, a life sciences commercialization partner, seeks a Senior Manager, Field Reimbursement Operations to lead FRMs, ensure reimbursement excellence across therapeutic areas, and align with client program leadership. The role drives performance, coaching, and cross-functional collaboration while maintaining strong field presence.

Responsibilities include overseeing daily activities, coaching teams, optimizing workflows, and ensuring CRM documentation quality.

Qualifikationen

• Bachelor’s degree or equivalent years of experience in field reimbursement management and field leadership.
• Minimum 5 years of healthcare reimbursement, market access, specialty pharmacy, or field reimbursement experience.
• Minimum 2 years of leadership or team lead experience preferred.
• Experience leading remote field teams strongly preferred.

Aufgaben

• Provide day-to-day leadership and oversight for an assigned team of Field Reimbursement Managers.
• Coach, mentor, and develop FRMs through regular one-on-one meetings, field observations, ride-alongs, and performance feedback.
• Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
• Conduct new hire onboarding and assist with ongoing development plans.
• Assist in interviewing and selecting new team members.
• Manage employee performance, including recognition, coaching, corrective action, and performance improvement plans.
• Promote employee engagement and retention through consistent leadership and communication.
• Ensure consistent execution of client-approved reimbursement services.
• Monitor daily program activities and workload distribution.
• Review reimbursement trends and identify barriers requiring escalation.
• Partner with Operations to optimize workflows and improve efficiencies.
• Ensure documentation is timely, accurate, and compliant within all CRM platforms.
• Support implementation of new initiatives and operational enhancements.
• Serve as an escalation point for complex reimbursement challenges.
• Participate in client meetings, business reviews, and strategic planning sessions.
• Build strong relationships with client leadership and internal cross-functional partners.
• Support implementation of new product launches and program expansions.
• Assist with Quarterly Business Reviews (QBRs), monthly reporting, and client presentations.
• Conduct routine field travel with FRMs or virtual as required to provide coaching and ensure execution consistency.
• Observe provider interactions and provide immediate developmental feedback.
• Identify reimbursement trends impacting provider offices.
• Reinforce standardized messaging and approved reimbursement education.
• Monitor key performance indicators including: Productivity, CRM documentation quality, Case progression, Provider engagement, Activity metrics, Quality measures, Client-specific KPIs.
• Develop action plans for performance improvement when needed.
• Recognize high-performing employees and share best practices across the organization.
• Reinforce reimbursement knowledge across assigned therapeutic areas.
• Partner with Training to identify knowledge gaps.
• Assist in development of training materials.
• Conduct ongoing competency assessments.
• Facilitate team meetings and educational sessions.

Kenntnisse

Team coaching

Performance management

Conflict resolution

Employee development

Change management

Executive communication

Strategic thinking

Decision-making

Problem solving

Ausbildung

Bachelor’s Degree or equivalent years of experience in field reimbursement management and field leadership

Tools

Salesforce (CRM)

Veeva

Lynk

QuickPath

Microsoft Office

PowerPoint

Excel

Reporting dashboards

Virtual meeting platforms

Data interpretation and trend analysis

Jobbeschreibung

Valeris, a life sciences commercialization partner, seeks a Senior Manager, Field Reimbursement Operations to lead FRMs, ensure reimbursement excellence across therapeutic areas, and align with client program leadership. The role drives performance, coaching, and cross-functional collaboration while maintaining strong field presence.

Responsibilities include overseeing daily activities, coaching teams, optimizing workflows, and ensuring CRM documentation quality.