Team Lead Field Reimbursement Manager

Valeris; Morrisville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Valeris is seeking a Field Reimbursement Manager Leader to guide and develop a team of FRMs, ensuring delivery of reimbursement services and strong client partnerships. You will collaborate across operations, training, and analytics to optimize workflows and escalate reimbursement challenges.

The role involves field travel, onboarding new hires, and driving performance improvements while maintaining compliance with HIPAA, FDA regulations, and client SOPs.

Qualifications

• Bachelor’s degree or equivalent in field reimbursement management or related field.
• Experience leading field reimbursement teams in pharma industry.
• Strong understanding of HIPAA, FDA regulations, and compliance requirements.

Responsibilities

• Provide day-to-day leadership and oversight for assigned Field Reimbursement Managers.
• Coach, mentor, and develop FRMs through regular one-on-one meetings, field observations, ride-alongs, and performance feedback.
• Manage onboarding and development plans for new hires and assist with interviewing.
• Oversee performance management, recognition, and remediation plans for FRMs.
• Engage with clients in meetings, reviews, and strategic planning sessions.
• Travel to provider sites to coach FRMs and ensure execution consistency.
• Monitor KPIs such as productivity, CRM documentation, and provider engagement.
• Collaborate with Operations, Training, Analytics, and Compliance to ensure quality and alignment.

Skills

Team leadership

Coaching & development

Client relationship management

Field travel

Compliance knowledge

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

Team Leadership

• Provide day-to-day leadership and oversight for an assigned team of Field Reimbursement Managers.
• Coach, mentor, and develop FRMs through regular one-on-one meetings, field observations, ride-alongs, and performance feedback.
• Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
• Conduct new hire onboarding and assist with ongoing development plans.
• Assist in interviewing and selecting new team members.
• Manage employee performance, including recognition, coaching, corrective action, and performance improvement plans.
• Promote employee engagement and retention through consistent leadership and communication.

Operational Leadership

• Ensure consistent execution of client-approved reimbursement services.
• Monitor daily program activities and workload distribution.
• Review reimbursement trends and identify barriers requiring escalation.
• Partner with Operations to optimize workflows and improve efficiencies.
• Ensure documentation is timely, accurate, and compliant within all CRM platforms.
• Support implementation of new initiatives and operational enhancements.

Client Partnership

• Serve as an escalation point for complex reimbursement challenges.
• Participate in client meetings, business reviews, and strategic planning sessions.
• Build strong relationships with client leadership and internal cross-functional partners.
• Support implementation of new product launches and program expansions.
• Assist with Quarterly Business Reviews (QBRs), monthly reporting, and client presentations.

Field Leadership

• Conduct routine field travel with FRMs or virtual as required to provide coaching and ensure execution consistency.
• Observe provider interactions and provide immediate developmental feedback.
• Identify reimbursement trends impacting provider offices.
• Reinforce standardized messaging and approved reimbursement education.

Performance Management

• Monitor key performance indicators including:
  • Productivity
  • CRM documentation quality
  • Case progression
  • Provider engagement
  • Activity metrics
  • Quality measures
  • Client-specific KPIs
• Develop action plans for performance improvement when needed.
• Recognize high-performing employees and share best practices across the organization.

Training & Development

• Reinforce reimbursement knowledge across assigned therapeutic areas.
• Partner with Training to identify knowledge gaps.
• Assist in development of training materials.
• Conduct ongoing competency assessments.
• Facilitate team meetings and educational sessions.

Work Closely With

• Senior Regional Managers
• Program Operations
• Client Program Directors
• Analytics
• Reporting Teams
• Training Department
• Compliance
• Quality Assurance
• Recruiting
• Human Resources

Compliance

• Ensure all activities comply with:
  • HIPAA
  • OIG Guidelines
  • FDA regulations
  • Client SOPs
  • Company Policies
  • Privacy requirements
• Promote ethical business practices.
• Report compliance concerns appropriately.

Minimum Qualifications

Education

• Bachelor's Degree or equivalent years of experience in the field reimbursement management and field leadership
• Experience in field based teams working in or with Pharmaceutical companies

Experience