Senior Field Quality & Fleet Reliability Lead

Socket.dev; Salem (OR); On-site; USD 162,000 - 210,000; Full time

Benefits offered by this job

6% 401(k) match

Company stock options

Medical, dental, vision insurance

Disability insurance

Benefits from day one

Employee Assistance Program (EAP)

Unlimited PTO & 12 holidays

On-site lunches & snacks

Relocation assistance

Annual discretionary bonus

Job summary

Agility Robotics is seeking a hands-on Senior Manager, Field Quality to lead Field Quality and Failure Analysis teams. You will own field quality, reliability, and fleet health across deployed products and customer deployments.

You will drive RCA/CAPA processes, bridge operations, customer sites, suppliers, and product design teams to contain issues quickly, implement permanent root causes, and prevent recurrences.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Systems Engineering, or related field.
• 10+ years of experience in Quality Engineering, Field Quality, or Reliability Engineering in high-complexity hardware industries.
• 5+ years of direct people management experience leading technical engineering teams (FA, Quality, or Sustaining Engineering).
• Deep, practical experience executing physical failure analysis on electromechanical systems (actuators, harnesses, sensors, PCBAs, BMS, and precision linkages).
• Certified or expert practitioner in structured root cause analysis tools (8D, 5-Why, Fishbone/Ishikawa, Fault Tree Analysis, FMEA, Gauge R&R).

Responsibilities

• Own Field Quality and Fleet Health metrics across shipping products and deployments.
• Lead and grow a Failure Analysis team; drive RCA and CAPA for field returns and failures.
• Establish containment protocols for critical field escalations and safety events.
• Bridge Field Operations, Customer Success, Hardware and Software teams to drive DFR feedback.
• Manage Closed-Loop CAPA tracking across multi-site deployments and repair depots.
• Host Field Quality Reviews with leadership, showing data, Pareto, root-cause, and CAPA progress.

Skills

Leadership

Field Quality

Root Cause Analysis

CAPA

8D

DMAIC

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree in Mechanical or Electrical Engineering or related field

Tools

Firmware diagnostic tools

Telemetry data analytics

Electromechanical testing equipment

Job description

Agility Robotics is seeking a hands-on Senior Manager, Field Quality to lead Field Quality and Failure Analysis teams. You will own field quality, reliability, and fleet health across deployed products and customer deployments.

You will drive RCA/CAPA processes, bridge operations, customer sites, suppliers, and product design teams to contain issues quickly, implement permanent root causes, and prevent recurrences.