Senior Manager, Field Quality

Socket.dev; Salem (OR); On-site; USD 162,000 - 210,000; Full time

Benefits offered by this job

6% 401(k) match

Company stock options

Medical, dental, vision insurance

Disability insurance

Benefits from day one

Employee Assistance Program (EAP)

Unlimited PTO & 12 holidays

On-site lunches & snacks

Relocation assistance

Annual discretionary bonus

Job summary

Agility Robotics is seeking a hands-on Senior Manager, Field Quality to lead Field Quality and Failure Analysis teams. You will own field quality, reliability, and fleet health across deployed products and customer deployments.

You will drive RCA/CAPA processes, bridge operations, customer sites, suppliers, and product design teams to contain issues quickly, implement permanent root causes, and prevent recurrences.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Systems Engineering, or related field.
• 10+ years of experience in Quality Engineering, Field Quality, or Reliability Engineering in high-complexity hardware industries.
• 5+ years of direct people management experience leading technical engineering teams (FA, Quality, or Sustaining Engineering).
• Deep, practical experience executing physical failure analysis on electromechanical systems (actuators, harnesses, sensors, PCBAs, BMS, and precision linkages).
• Certified or expert practitioner in structured root cause analysis tools (8D, 5-Why, Fishbone/Ishikawa, Fault Tree Analysis, FMEA, Gauge R&R).

Responsibilities

• Own Field Quality and Fleet Health metrics across shipping products and deployments.
• Lead and grow a Failure Analysis team; drive RCA and CAPA for field returns and failures.
• Establish containment protocols for critical field escalations and safety events.
• Bridge Field Operations, Customer Success, Hardware and Software teams to drive DFR feedback.
• Manage Closed-Loop CAPA tracking across multi-site deployments and repair depots.
• Host Field Quality Reviews with leadership, showing data, Pareto, root-cause, and CAPA progress.

Skills

Leadership

Field Quality

Root Cause Analysis

CAPA

8D

DMAIC

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree in Mechanical or Electrical Engineering or related field

Tools

Firmware diagnostic tools

Telemetry data analytics

Electromechanical testing equipment

Job description

About the Role

We are looking for a hands-on, high-impact Senior Manager, Field Quality to lead our Field Quality and Failure Analysis engineering teams. In this role, you will hold ultimate accountability for overall field quality, reliability performance, and fleet health across all deployed commercial products.

You are a seasoned practitioner of rigorous problem-solving methodologies (8D, 5-Why, DMAIC) with a proven track record of diving deep into complex electromechanical, hardware, and firmware failures. You will bridge the gap between field service operations, customer sites, supplier quality, and internal product design teams to ensure field issues are contained rapidly, root-caused definitively, and prevented permanently.

About the Work

• Own Field Quality & Fleet Health: Establish, monitor, and report on key field quality metrics (e.g., MTBI, MTTF, ARR, issue escape rates, service ticket turnaround time) for all shipping products and customer deployments.
• Lead Failure Analysis (FA) & CAPA: Lead and grow a dedicated team of Failure Analysis Engineers. Drive rigorous Root Cause Analysis (RCA) and Corrective/Preventive Action (CAPA) processes for field returns, hardware bugs, and system-level failures.
• Field Containment & Rapid Response: Establish immediate containment protocols for critical field escalations, safety events, and unexpected fleet-wide failure trends to minimize customer downtime.
• Cross-Functional Feedback Loop: Serve as the critical bridge between Field Operations, Customer Success, Hardware Engineering, Software/Firmware, and Supplier Quality. Drive design-for-reliability (DFR) feedback directly into next-generation product engineering.
• Manage Closed-Loop Quality Systems: Implement and maintain robust Closed-Loop Corrective Action (CAPA) tracking across multi-site field deployments and repair depots.
• Executive Communication & Governance: Host regular Field Quality Reviews with leadership, presenting objective data, failure Pareto analyses, root-cause findings, and measurable CAPA progress.

About You

• Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Systems Engineering, or a related technical field.
• Experience: 10+ years of experience in Quality Engineering, Field Quality, or Reliability Engineering within high-complexity hardware industries (Robotics, Automotive/EV, Aerospace, Autonomous Systems, or Complex Industrial Equipment).
• Leadership: 5+ years of direct people management experience leading technical engineering teams (FA, Quality, or Sustaining Engineering).
• Hands-on Expertise: Deep, practical experience executing physical failure analysis on electromechanical systems (actuators, harnesses, sensors, PCBAs, battery management systems, and precision mechanical linkages).
• Methodologies: Certified or expert practitioner in structured root cause analysis tools (8D, 5-Why, Fishbone/Ishikawa, Fault Tree Analysis, FMEA, Gauge R&R).

Preferred Qualifications

• Advanced Degree: Master’s degree in Engineering Management or an Engineering discipline.
• Certifications: Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE), or Lean Six Sigma Black Belt.
• Domain Experience: Experience managing field reliability for autonomous mobile robots (AMRs), humanoid robotics, or safety-critical industrial equipment.
• Systems Exposure: Familiarity firmware diagnostic tools, and telemetry data analytics for remote fleet diagnostics.

Work Environment & Travel

• Position is based out of our Salem, OR facility with regular access to testing labs, service centers, and assembly lines.
• Occasional travel (up to 20%) to customer sites, field test locations, or primary suppliers may be required to investigate critical quality escapes.

Location

• This is an onsite position at our Salem, OR office.

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.

Anticipated Base Salary Range

$162,000 - $210,000 USD

In addition to base pay, our competitive total rewards package consists of the following for full-time employees:

• 401(k) Plan:Includes a 6% company match.
• Equity:Company stock options.
• Insurance Coverage:100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
• Benefit Start Date:Eligible for benefits on your first day of employment.
• Well-Being Support:Employee Assistance Program (EAP).
• Time Off:
• Exempt Employees:Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.
• Non-Exempt Employees:10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
• On-Site Perks:Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
• Parental Leave:Generous paid parental leave programs.
• Work Environment:A culture that supports flexible work arrangements.
• Growth Opportunities:Professional development and tuition reimbursement programs.
• Relocation Assistance:Provided for eligible roles.
• Annual Discretionary Bonus: Provided for eligible roles.

All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.

Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.

Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.